Hotel Front Office Agent

Sycuan; California, El Cajon (MO, CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading community in hospitality as a Guest Service Representative at a well-known Casino in California. You will register guests, provide outstanding service, and manage transactions while ensuring a welcoming atmosphere. If you thrive in a dynamic environment and enjoy helping others, this opportunity is for you.

Qualifications

• 2 years of guest service experience required.
• Hospitality and cash handling experience preferred.

Responsibilities

• Registers hotel guests and provides service during their stay.
• Handles cash transactions and maintains professional department image.

Skills

Communication

Data Entry

Customer Service

Mathematical Calculations

Confidentiality

Education

High School Diploma

Tools

Infor HMS

MS Word

MS Excel

Job description

Casino, El Cajon, California, United States of America

This job posting is no longer available

Job Description

Posted Monday, May 5, 2025 at 10:00 AM

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Registers and provides service to hotel guests

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Registers hotel guests by acknowledging and welcoming guests entering hotel, retrieving credit card information, promptly entering guest information into database, providing guests with hotel room information, resort amenities, and hotel keys following established procedures. -45%

2. Provides guests with service by acknowledging guests, assisting guests with transportation, wake up calls, room service requests, offering appropriate casino information, up to date promotions, contests, giveaways, and concerts, providing related assistance, resolving guest disputes, and treating guests in a friendly and courteous manner. -35%

3. Provides accounting of transactions during shift by entering cash transactions in to property management system, counting currency, logging guest discount, vouchers, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the Hotel Front Office Manager. -15%

5. Maintains a professional department image by consistently communicating and presenting information in a professional manner in team member and business interactions, securing confidential and sensitive departmental and guest data, and performing other duties as assigned. -5%

Job Specifications:

Education and Experience:

Essential:

• 2 years of guest service experience

Desirable:

• Hospitality and/or lodging experience
• Cash handling experience

Skills and Knowledge:

Essential:

• Ability to interact effectively with team members and guests
• Ability to prioritize and perform multiple tasks and assignments
• Ability to communicate effectively in the English language
• Ability to understand and follow verbal directives and written directions
• Ability to perform data entry assignments
• Ability to maintain professionalism and composure
• Ability to accept constructive criticism
• Ability to read and complete forms and documents
• Ability to perform simple mathematical calculations
• Ability to sit or stand for up to eight hours
• Ability to work in a smoking environment
• Ability to maintain confidentiality
• Ability to appear for work on time
  

Desirable:

• Working knowledge of Infor HMS system
• Working knowledge of MS Word and Excel
• Multi-lingual
  

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

Job Details

Pay Type Hourly Scan this QR code and apply! Download Casino, El Cajon, California, United States of America