Hotel Front Desk Supervisor

Atrium Hospitality LP; Norfolk (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading hotel company in Norfolk is seeking an experienced Front Desk Supervisor. You will oversee daily operations, coach a team, and ensure guest satisfaction. Ideal candidates have strong leadership and communication skills, and the ability to thrive under pressure. Join us to grow your career in a collaborative environment.

Benefits

401(k) plan with company match

Comprehensive health coverage

Paid time off and vacation

DailyPay and wellness programs

Tuition reimbursement

Qualifications

• Experience in customer service and leading teams under pressure.
• Ability to maintain calm and create a welcoming environment.
• Strong detail orientation to handle reports and guest requests.
• Proficient with hotel systems and communication tools.
• Physical ability to lift luggage carts and be on your feet.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-ins.
• Coach and motivate front desk associates.
• Handle guest concerns with urgency.
• Monitor cash handling and compliance with standards.
• Assist with various tasks as needed.

Skills

Customer service and leadership experience

Strong communication skills

Detail-oriented and organized

Tech confident

Able to lift 50 lbs and stay on your feet

Job description

Hotel:

Norfolk Sheraton777 Waterside DriveNorfolk, VA 23510Full timeCompensation: $18.90 Hourly

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

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What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – Hotel systems, emails, reports—nothing fazes you.
• Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy