Hotel - Front Desk Supervisor

Courtyard-By-Marriott; Lenox (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

Peregrine Hospitality is hiring for a front desk role in Lenox, MA. The candidate will train and monitor front desk staff, assist guests with reservations, check-in and check-out, and ensure courteous service. The position emphasizes confidentiality, safety, and collaborative reporting to management.

Enjoy opportunities to handle group bookings, special requests, and site inspections while contributing to revenue growth through excellent guest service.

Responsibilities

• Train and monitor front desk staff.
• Understand software system and assist with reservations, and checking guests in and out.
• Provide friendly, courteous telephone service and interactions with guests and staff.
• Coordinate with guests before arrival and during stay (reservations, wake-up calls, check-in/check-out, routing, posting charges, special requests).
• Protect security and privacy of guest rooms and administrative keys.
• Communicate with management and staff via reports, feedback, and guest needs.
• Assist with special requests, group blocking and unusual circumstances.
• Conduct site inspections to maintain property safety and host tours for prospective clients.
• Maximize revenues through sales and outstanding customer service.
• Develop knowledge of rates, features, amenities, and area attractions to assist clients and stay competitive.
• Maintain confidentiality of company information including performance statistics, client agreements, prospective business, and financial information.
• Support safety through risk management and emergency procedures; participate in Safety and Security Committee.
• Model appropriate behavior and lead by example.
• Perform supervisor duties per hotel policies and SOPs.
• Train and develop associates on 4 Keys service standards, technical skills, SOPs, and safety.
• Foster open communication between all employees.
• Follow additional duties as assigned by management.

Job description

Responsibilities of the Ideal Candidate:

• Train and monitor front desk staff.
• Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
• Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
• Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
• Preserve the security and privacy of guest rooms and administrative keys.
• Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
• Assists with special requests, group blocking and unusual circumstances.
• Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
• Maximize revenues through sales strategy and outstanding customer service.
• Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
• Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information.
• Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Fosters open channels of communication between all employees.
• Follow all additional duties as assigned by management.

Pay: The rate of pay for this position is $23.00/hr.

Physical Requirements & Working Conditions:

The minimum physical requirements for this position include but are not limited to:

Flexible and long hours sometimes required

Must be able to lift and/or carry up to 50 pounds

• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation

Ability to stand and walk for extended periods of time

Ability to bend and twist, push and pull, stoop, and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.