Hotel Front Desk Night Auditor

La Quinta Inn & Suites , Salt Lake City Airport; Salt Lake City (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated night auditor to enhance guest experiences. This role involves managing reservations, ensuring financial accuracy, and delivering exceptional customer service. Join a supportive team that values your contributions and offers training to help you thrive in your career. If you are passionate about hospitality and enjoy working in a dynamic environment, this opportunity is perfect for you. Embrace the chance to grow professionally while making a positive impact on guests' stays.

Qualifications

• High school diploma required; some college preferred.
• Proficiency with computers and reservation/accounting software desired.

Responsibilities

• Respond to inquiries, process reservations, and resolve guest complaints.
• Prepare daily, weekly, and monthly reports for management.

Skills

Customer Service

Communication Skills

Bookkeeping

Problem Solving

Education

High School Diploma

Some College

Tools

Reservation Software

Accounting Software

Computers

Job description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

Responsibilities:

1. Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
2. Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
3. Ensure all guests feel they are having an exceptional experience at the property.
4. Complete additional bookkeeping, administrative, and accounting procedures as requested.
5. Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages.

Qualifications:

1. High school diploma or equivalent required; some college preferred.
2. Proficiency with computers is required; experience with reservation and accounting software is desired.
3. Flexible overnight hours are required.
4. Excellent customer service and communication skills are required.
5. Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required.

Compensation:

$15 - $17 hourly