Hotel Front Desk Night Auditor

Bighornlaw; Hyde Park Township (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated night auditor to join its vibrant hospitality team. This role is perfect for those looking to kickstart their career in the hospitality sector, offering opportunities for growth based on your skills and talents. The ideal candidate should possess excellent customer service and communication skills, with a strong attention to financial details. You will be responsible for auditing financial records, preparing reports, and ensuring every guest has an exceptional experience. Join a company that values its employees and fosters a fun working environment while exceeding guest expectations.

Qualifications

• Must be able to stand for 8 hours during a typical shift.
• Computer proficiency is required; experience with accounting software is a bonus.

Responsibilities

• Prepare and distribute financial reports to management.
• Respond to inquiries and resolve guest complaints.
• Ensure exceptional guest experiences at the property.

Skills

Customer Service

Communication Skills

Attention to Detail

Problem-Solving

Education

High School Diploma

Some College

Tools

Accounting Software

Reservation Software

Job description

Hampton Inn & Suites Cincinnati/Kenwood • Kenwood , OH , US

Posted 19 days ago

Description

Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.

Responsibilities

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
• Perform additional bookkeeping, administrative, and accounting procedures as required
• Ensure all guests feel they are having an exceptional experience at the property

Qualifications

• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria
• Must be computer proficient; experience with accounting or reservation software is a bonus
• Flexible overnight hours are required
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• Excellent customer service and communication skills are required
• High school diploma or equivalent required; some college preferred

Compensation

$14 - $15 hourly

About Hampton Inn & Suites Cincinnati/Kenwood

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.