Hotel Front Desk Night Auditor

Quality Inn Fort Wayne; Fort Wayne (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated night auditor to join their team. This role is perfect for someone who thrives in a dynamic environment and enjoys working with people. You'll be responsible for reconciling financial records, managing guest inquiries, and ensuring a pleasant experience for all guests. The company offers the necessary training and tools to help you excel in your career. If you have a passion for customer service and a knack for numbers, this opportunity could be your next great adventure in the hospitality sector.

Qualifications

• Outstanding communication and customer service skills are essential.
• Experience in hospitality or front desk duties is preferred.

Responsibilities

• Reconcile financial records and prepare final bills after audits.
• Ensure a pleasant stay for every hotel guest and respond to inquiries.

Skills

Customer Service

Communication Skills

Bookkeeping

Computer Proficiency

Education

High School Diploma or Equivalent

Some College

Tools

Reservation Software

Accounting Software

Job description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

Responsibilities:

1. Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.
2. Complete additional bookkeeping, administrative, and accounting procedures as requested.
3. Make sure every hotel guest has a pleasant stay.
4. Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
5. Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.

Qualifications:

1. Proficiency with computers is required; experience with reservation and accounting software is desired.
2. Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required.
3. Outstanding communication skills and excellent customer service skills are required.
4. Overnight shift; requires flexible hours.
5. Some college is preferred but a high school diploma or equivalent is required.

Compensation:

$14 - $16 hourly