Hotel Front Desk Night Auditor

DoubleTree by Hilton Hotel Binghamton; City of Binghamton (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Night Auditor who thrives in a fast-paced environment and is passionate about guest satisfaction. This role offers the opportunity to work overnight shifts while providing exceptional service to hotel guests. You'll be responsible for auditing financial records, preparing reports, and executing front desk duties. Join a team of professionals committed to excellence in hospitality, where your contributions will be valued, and your career can flourish with the right tools and training. If you are ready to take the next step in your hospitality career, this position is perfect for you.

Qualifications

• Requires proficiency with computers and experience with reservation/accounting software.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide exceptional service to hotel guests during their stay.
• Verify and reconcile financial records, including room charges and cash drawer activity.

Skills

Customer Service Skills

Communication Skills

Bookkeeping

Proficiency with Computers

Education

High School Diploma or Equivalent

Some College

Tools

Reservation Software

Accounting Software

Job description

Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!

Responsibilities:

1. Provide exceptional service to all hotel guests during their stay
2. Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
3. Complete additional bookkeeping, administrative, and accounting procedures as requested
4. Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
5. Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed

Qualifications:

1. Proficiency with computers is required; experience with reservation and accounting software is desired
2. Great communication and excellent customer service skills are required
3. Requires a flexible schedule that allows for overnight shift hours
4. High school diploma or equivalent required; some college preferred
5. Experience in the hospitality industry or guest services is preferred, but not required

Compensation:

$16 - $16.50 hourly