Hotel Front Desk Lead

stayAPT Suites College Station; College Station (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a vibrant hotel where you can shine as a front desk agent! If you have a passion for service and a knack for making guests feel welcome, this role is perfect for you. You'll be the first point of contact, ensuring guests have everything they need for an exceptional stay. With responsibilities ranging from managing bookings to communicating with housekeeping, this position offers a dynamic work environment. Join a team that values growth, flexibility, and the joy of hospitality. If you're ready to make a difference and put smiles on faces, we encourage you to apply today!

Qualifications

• High school diploma or GED required.
• 1+ years of experience in hospitality preferred.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Handle customer complaints and maintain accurate records.

Skills

Customer Service

Time Management

Organizational Skills

Interpersonal Skills

Microsoft Office

Reservation Management Systems

Education

High School Diploma or GED

Tools

Reservation Management Systems

Microsoft Office

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

1. Communicate with housekeeping to make sure guest rooms are ready.
2. Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
3. Handle customer complaints as necessary.
4. Bookkeeping: keep accurate records of all hotel guest account information.
5. Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
6. Any additional assigned projects in other departments.

Qualifications:

1. Must have graduated high school, received a GED or equivalent.
2. At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
3. Has experience answering telephone calls and troubleshooting stressful situations.
4. Exhibits working knowledge of Microsoft Office and reservation management systems.
5. Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.

Compensation:

$12 - $14 hourly