Hotel Front Desk / Guest Service Rep

Raymond Management Company; Hampton (VA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Team culture

Training and growth

Employee recognition

Paid vacation and sick leave

Holiday pay at time and a half

Job summary

Raymond Management Company is seeking a Guest Service Representative to join our Front Desk team. You will be the first point of contact for guests, ensuring a welcoming experience and handling check-in/check-out with a smile.

The role includes taking reservations, processing payments, and coordinating with housekeeping and other teams to deliver smooth service. We offer wage increases at 30, 60, and 90 days, full-time employment, weekend/holiday openness, and extensive benefits to support

Qualifications

• Experience in hotel or customer service is a plus but not required.
• Ability to greet guests warmly and handle inquiries with professionalism.
• Proficiency with front desk operations and basic computer tasks.

Responsibilities

• Greet guests and assist with check-in/check-out with a friendly, efficient attitude.
• Address guest requests and reservations with accuracy and care.
• Coordinate with Housekeeping, Maintenance, and Sales to ensure smooth operations.
• Process payments and manage room assignments as part of daily front desk duties.

Skills

Guest service

Customer service

Multitasking

Communication

Basic computer skills

Stand for long periods

Job description

Position : Guest Service Representative / Front Desk
Starting Salary Range: $18.00-$19.00/hour or more based on experience.
Wage Increases : New hires can earn wage increases at 30, 60, 90 days
Employment Type : Full-Time
Shift : Open availability with weekends and holidays required.
Application Deadline: October 30, 2026

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Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? Were looking for a Guest Service Representative to join our Front Desk team!

We Offer:

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates:

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits for Full-Time Teammates:

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What Youll Do:

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We're Looking For:

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, we manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each persons perspective and well being.

Te apasiona la hospitalidad y asegurarte de que cada husped se sienta bienvenido y atendido? Disfrutas trabajar en un entorno de equipo donde se valora la colaboracin y el servicio al cliente? Estamos buscando un Representante de Servicio al Cliente para unirse a nuestro equipo de Recepcin!

Lo que ofrecemos:

• Cultura de equipo : Trabajamos en equipo y nos apoyamos mutuamente cada da.
• Capacitacin y crecimiento : Ofrecemos capacitacin en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.
• Reconocimiento a los empleados : Celebramos los logros y reconocemos el esfuerzo de nuestros compaeros de equipo.

Beneficios para todos los empleados:

• Vacaciones pagadas, das por enfermedad, duelo y jurado
• Das festivos pagados a tiempo y medio cuando se trabajen
• Descuentos en habitaciones de hotel al viajar
• Bonos por referir nuevos empleados
• Tiempo libre pagado para hacer voluntariado en tu comunidad
• Programa de Asistencia al Empleado con recursos de salud mental
• Beneficios adicionales para empleados de tiempo completo:
  • Planes de salud, dental y visin accesibless para ti y tu familia
  • Cobertura de bajo costo para accidentes, enfermedades crticas y hospitalizacin
  • Opciones de planes de gasto flexible
  • Planes de jubilacin 401(k) con contribucin de la empresa

Lo que harsh:

• Ser el primer punto de contacto para nuestros huspedes, creando una experiencia positiva y acogedora.
• Recibir y asistir a los huspedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable.
• Manejar solicitudes, consultas y reservaciones de los huspedes con profesionalismo y atencin al detalle.
• Comunicarte con los equipos de Limpieza, Mantenimiento y Ventas para asegurar una operacin sin problemas.
• Gestionar las tareas diarias de recepcin, incluyendo pagos, asignacin de habitaciones y resolucin de problemas.

Lo que buscamos:

• Una actitud amigable y positiva con slidas habilidades de servicio al cliente.
• Capacidad para realizar mltiples tareas y trabajar bien en un entorno rpido.
• Habilidades de comunicacin y un enfoque profesional para resolver problemas de los huspedes.
• Habilidades bsicas de informtica y capacidad para estar de pie por perodos prolongados.
• Experiencia previa en hotel o servicio al cliente es una ventaja, pero estamos dispuestos a capacitar a la persona adecuada!

Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compaeros como para los huspedes. Si ests listo para formar parte de un equipo que se preocupa por su gente, Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida.

En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.