Hotel Front Desk Attendant

Sleep Inn & MainStay Suites; Hurricane (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

A hospitality establishment in West Virginia is seeking a hotel front desk agent to provide exceptional service to guests. Responsibilities include checking guests in and out, managing reservations, and upholding guest satisfaction. The ideal candidate has hospitality experience and strong communication skills. Pay starts at $13 per hour.

Qualifications

• 1+ year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Strong customer service skills, interpersonal skills, organizational skills, and time management skills required.
• Proficiency in Microsoft Office and reservation management systems.

Responsibilities

• Greet every guest warmly and manage their check-in/check-out process.
• Ensure accurate hotel guest account information.
• Handle incoming calls and provide information regarding room rates and availability.

Skills

Customer service skills

Organizational skills

Interpersonal skills

Time management skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Overview

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• High school diploma, GED, or equivalent

Compensation: $13 hourly to start