Hotel Front Desk Attendant

Bighornlaw; City of Saratoga Springs (NY); On-site; USD 1,000; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to create memorable experiences for guests. In this role, you will be the first point of contact, warmly welcoming visitors and ensuring their needs are met throughout their stay. Your exceptional communication and organizational skills will shine as you manage bookings, handle inquiries, and resolve any issues that arise. This vibrant hotel, located in the heart of Saratoga Springs, offers a unique ambiance inspired by local culture, making it an exciting place to work. If you are passionate about hospitality and thrive in dynamic environments, this opportunity is perfect for you.

Qualifications

• Impeccable interpersonal and customer service skills are essential.
• Previous experience in hospitality is preferred, ideally as a front desk agent.

Responsibilities

• Welcome guests and manage check-in and check-out processes.
• Handle inquiries and manage room bookings through various channels.
• Perform bookkeeping duties and ensure guest information is accurate.

Skills

Communication Skills

Customer Service Skills

Time Management

Organizational Skills

Stress Management

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Spa City Motor Lodge • Saratoga Springs , NY , US

Posted 2 months ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
• Handle customer complaints as necessary.
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct.
• Connect with the housekeeping department to ensure guest accommodations are ready.

Qualifications

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills.
• Well-versed in taking telephone calls and handling stressful situations.
• Has previous experience or working knowledge of Microsoft Office and reservation management systems.
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• High school diploma, GED, or equivalent.

Compensation

$18 hourly

About Spa City Motor Lodge

Our 42 rooms are inspired by the dynamic artist culture and tradition of Saratoga. A modern motor lodge with interiors reminiscent of an artist's studio, our guest rooms invite you to take in all that Saratoga Springs has to offer. After a day of outdoor adventure, downtown exploration, or race watching, we offer a modern palette for your inspiration or relaxation.

Spa City Motor Lodge is located in the center of downtown Saratoga Springs, an inspired town with rich culture and a lively dining scene. Whether you’re escaping the city, road-tripping through the Hudson Valley, or exploring the Adirondacks, Saratoga Springs is ideally situated to be the gateway to your upstate New York adventure.