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Hotel Front Desk Associate – Full Time

Courtyard by Marriott - New Albany, OH

New Albany, Forest Drive (IN, NC)

On-site

USD 28,000 - 36,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a dedicated Guest Service Representative to join their front desk team. In this dynamic role, you will be the first point of contact for guests, ensuring they receive a warm welcome and exceptional service. Your responsibilities will include managing check-ins and check-outs, addressing guest inquiries, and resolving any issues that may arise during their stay. This position offers a vibrant work environment with opportunities for growth and employee discounts on hotel stays. If you are passionate about providing outstanding customer service and thrive in a team-oriented atmosphere, this is the perfect opportunity for you.

Benefits

Competitive Pay
Paid Time Off
Employee Rate Discounts for Hotel Stays
Team Work Environment
Opportunities for Growth

Qualifications

  • High school graduation or equivalent is required.
  • Strong customer service and communication skills are essential.

Responsibilities

  • Greet and welcome guests with a friendly demeanor.
  • Handle check-in/check-out processes and manage guest accounts.
  • Resolve guest issues and ensure satisfaction during their stay.

Skills

Customer Service
Communication Skills
Problem Solving

Education

High School Diploma

Tools

Computer System
Calculator

Job description

We are looking for a Guest Service Representative/Front Desk Clerk who will enthusiastically greet and welcome guests to the hotel. The representative will complete check-in and/or check-out of guests' stays per Marriott standards. The hotel front desk clerk will accommodate special requests and ensure that all guests have a great experience while staying at our hotel.

We are looking for someone who can work both AM and PM shifts:

  • AM Agent: 7am-3pm Mon-Sun. Weekends are required.
  • PM Agent: 3pm-11pm Mon-Sun. Weekends are required.

Benefits for the Guest Service Representative/Hotel Front Desk Clerk:

  • Competitive Pay
  • Paid Time Off
  • Employee Rate Discounts for Hotel Stays
  • Team Work Environment
  • Opportunities for Growth

Responsibilities:

  • Greet customers promptly with a friendly and sincere welcome. Use a clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities and local attractions.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and area’s attractions.
  • Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotel’s scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential.
  • Close guest accounts at time of check out and inquire guest of satisfaction. In the event of dissatisfaction, contact management immediately.
  • Resolve issues such as location changes, providing additional room amenities and credit issues.
  • Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating/cooling, etc.
  • Perform miscellaneous job-related duties as assigned.

Requirements and Qualifications:

  • Regular attendance is essential.
  • May be required to work varying schedules and holidays.
  • Required to fully comply with the hotel’s rules and regulations.
  • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills and abilities.
  • Requires continual standing and movement throughout front office area.
  • Periods of standing exceeding 50% of work shift are required.
  • Maintain a well-groomed and professional appearance.
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