Hotel Front Desk and Concierge - Temporary

The University of Georgia; Athens (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

The University of Georgia is seeking a temporary Hotel Front Desk and Concierge. This role involves providing outstanding customer service at the Georgia Center, handling registration and billing, assisting guests, and managing the front desk operations. Ideal candidates will have a high school diploma and prior customer service experience.

Qualifications

• High School Diploma required.
• Prior hotel front desk or customer service experience preferred.
• Good verbal and written communication skills needed.

Responsibilities

• Front desk operations and handling guest complaints.
• Maintaining cash drawer and assisting guests with luggage.
• Driving courtesy van for guests.

Skills

Communication

Customer Service

Organization

Attention to Detail

Time Management

Education

High School Diploma

Job description

Posting Number:

G/R13927P

Working Title:

Hotel Front Desk and Concierge - Temporary

Department:

PSO-Cont Ed-Aux Oper-Hotel

About the University of Georgia:

Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

College/Unit/Department website:

www.georgiacenter.uga.edu

Employment Type:

Employee

Additional Schedule Information:

Up to 30 hours per week based on business needs. Hours are not guaranteed.

Advertised Salary:

$13.25 per hour, commensurate with experience

Anticipated Start Date:

05/01/2024

Posting Date:

04/04/2024

Open Until Filled:

Yes

Location of Vacancy:

Athens Area

EOO Statement:

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

USG Core Values Statement:

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Duties/Responsibilities:

Front desk operations, assisting guest with general information, handling guest complaints, maintaining cash drawer, greeting guests and assisting with luggage, driving courtesy van, attendance and participation in training sessions and meetings.

Percentage of time:

100

Classification Title:

Temporary Office/Clerical

FLSA:

Non-Exempt

FTE:

.75

Position Summary:

Provide the guests of the Georgia Center with outstanding Front Desk customer service with efficient and effective registration and billing services in a professional, friendly environment. Concierge duties include greeting guests and assisting with luggage and providing courtesy shuttle services.

Relevant/Preferred Education, Experience, Licensure, Certification in Position:

High School Diploma. Prior hotel front desk experience or related customer contact experience preferred.

Knowledge, Skills, Abilities and/or Competencies :

Positive attitude and outgoing personality. Good verbal and written communication skills. Detail oriented with organization and time management skills. Computer literate. Strong work ethic and honesty.

Physical Demands:

Stand for long periods of time utilizing a computer and/or phone; walk and move about the hotel; reach, bend, and stoop; climb stairs: lift up to 30lbs; drive courtesy van.

Is this a Position of Trust?:

Yes

Does this position have operation, access, or control of financial resources? :

Yes

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Is driving a requirement of this position?:

Yes

Does this position have direct interaction or care of children under the age of 18 or direct patient care?:

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):

No

Background Investigation Policy:

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Recruitment Contact Name:

Leta Salazar

Recruitment Contact Email:

[e-mail]

Recruitment Contact Phone:

706-542-3403