Hotel Front Desk Agent Pt

Hampton Inn Lincoln South Heritage; Lincoln (NE); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel in Lincoln is seeking an enthusiastic front desk agent to join their guest services team. The ideal candidate will excel in communication and customer service, ensuring every guest has an excellent experience. Responsibilities include managing guest accounts, answering inquiries, and resolving complaints. If you enjoy a positive work environment and love interacting with people, apply now!

Qualifications

• At least one year of hospitality industry experience preferred.

Responsibilities

• Greet, check-in, and check out guests.
• Answer incoming calls and questions about guests’ needs.
• Perform regular bookkeeping duties.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Hampton Inn Lincoln South Heritage • Lincoln , NE , US

Posted 2 days ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Mitigate customer complaints as needed
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Must have graduated high school, received a GED or equivalent