Hotel Front Desk Agent - Part Time (Mid -Swing Shift)

Caesars Entertainment; Joliet (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality company is seeking a Hotel Front Desk Agent to assist guests with billing, inquiries, and reservations. The role involves ensuring excellent service, managing check-ins, and addressing guest needs in a fast-paced environment. Candidates should possess strong communication and customer service skills, along with a high school diploma. Flexibility in scheduling is essential, and prior hospitality experience is preferred.

Benefits

401(k) retirement plan

Generous Paid Time Off (PTO)

Education Assistance program

Exclusive Team Member Discounts

Qualifications

• Experience in data entry and dealing with the public is required.
• Prior experience within the hospitality or related industry is required.

Responsibilities

• Responsible for check-in and check-out of guests.
• Handles billing inquiries and manages guest inquiries at the front desk.
• Ensures timely delivery of messages and packages for guests.

Skills

Communication

Customer Service

Interpersonal Skills

Education

High School Diploma

Tools

Microsoft Office

LMS System

Job description

Hotel Front Desk Agents are responsible for assisting guests with all aspects of hotel billing, addressing billing inquiries, and providing general information. Additionally, they are tasked with generating all necessary reports and managing incoming administrative calls as well as guest inquiries at the front desk.

Essential Functions:

• Creates and ensures a fun-filled and exciting environment where flawless delivery and execution of service excellence are paramount.
• Responsible for the accurate check-in and check-out of each guest.
• Ensures that all guest contact is courteous, informative, and thorough.
• Ensures that Housekeeping cleans all rooms prior to issuing keys.
• Responsible for posting charges, settling folios for individuals and groups, and communicating due-outs through Housekeeping.
• Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.
• Maintains an operating bank, renders bills, and issues change.
• Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property.
• Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.
• Is responsible for the control of safe deposit transactions.
• Works closely with the Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
• Empowered to ensure guests’ problems/complaints are resolved in a prompt, courteous, and efficient manner.
• Maintains knowledge of Hotel, Community, and Special Events to provide guests with superior service.
• Demonstrates a positive and enthusiastic demeanor to guests, both internal and external, at all times.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all regulatory, company, and department policies and procedures.
• Completes all other duties assigned.

Requirements:

• High school diploma required.
• Excellent communication skills with the ability to read, write, and communicate verbally in English
• Demonstrated proficiency in customer service skills is required
• Superior customer service skills are required.
• Experience in data entry and in dealing with the public is required.
• Prior experience within the hospitality or related industry is required.
• Computer usage skills required.
• Proficiency in Microsoft Office, Outlook, and LMS system knowledge is preferred.
• A working knowledge of the Joliet and Greater Chicagoland area would be beneficial.
• Strong interpersonal skills are necessary.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.

Physical, Mental, and Environmental Demands:

• Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs.
• The position requires 90% standing and 10% walking.
• Requires some pushing and twisting.
• Requires some bending, kneeling, climbing, stooping, and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aura,l and visual cues.
• Must be able to tolerate areas containing second-hand smoke.
• Fast-paced environment involving constant public contact.
• Must be able to stand and exert fast-paced mobility for long periods of time.

Compensation & Benefits:

• $17.00 per hour.
• Employment Type – Part Time

Benefits Package:

• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
• Education Assistance program to support your professional development and continuous learning
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

Shift Details :

• Mid-Swing Shift: 3:00 PM -11:30 PM

Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).

Caesars Entertainment, Inc. is committed to being an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act, Caesars may provide reasonable accommodations to qualified individuals and encourage both prospective and current employees to discuss potential accommodations with the employer.

The ethos of our Caesars family is guided by our Mission, Vision, and Values. We take immense pride in embodying these values: Together, We Win, All In On Service, and Blaze the Trail, each and every day. Our mission is to "Create the Extraordinary." Our vision focuses on "Creating spectacular worlds that immerse, inspire, and connect you. We do not perform magic; we create it with excellence. #WeAreCaesars." Should you wish to contribute to the creation of magic, we invite you to explore our dynamic and distinctive career opportunities.

As part of the onboarding process for new hires, candidates must obtain an Illinois gaming license and undergo a comprehensive background check. Furthermore, pre-employment drug testing is compulsory for certain positions. Caesars Entertainment, Inc is dedicated to equal opportunity and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic