Front Desk Agent - Grand Hotel

Xanterra; Tusayan (AZ); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a 3-diamond hotel located just outside the Grand Canyon National Park. As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional service and creating memorable experiences. This role offers a unique opportunity to work in a beautiful environment, where you can enjoy a range of perks such as free entry to the Grand Canyon and exciting employee activities. Embrace the chance to grow in a supportive community that values hard work and a passion for hospitality. Your journey starts here, where every day brings new adventures and opportunities for personal and professional growth.

Benefits

Free entry to Grand Canyon National Park

Free Grand Canyon Railway Train rides

Planned employee trips and activities

Exclusive retail and dining discounts

15% Verizon service/products discount

Access to hotel fitness center and pool

$350 Referral Bonus Program

Low-cost employee housing

Free on-site laundry facility

Free shuttle service

Qualifications

• Previous experience in a guest-facing position with money handling.
• High level of professionalism and communication skills required.

Responsibilities

• Greet and welcome guests, ensuring smooth check-in and check-out.
• Handle guest accounts and maintain strict security of keys.

Skills

Customer Service

Communication Skills

Attention to Detail

Problem Solving

Multi-tasking

Basic Computer Skills

Education

High School Diploma

Experience in Guest Facing Position

Tools

Windows Software

Job description

Overview

Live. Work. Explore. as a part of our Lodging team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring Front Desk Agents to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:
The Hotel Front Desk Agent professionally greets and welcomes guests upon entrance, provides high level service while ensuring smooth guest registration, checkout, accurately collects payment and provides property information to the guests.

The Details:
Position Type: Full-Time, Year-Round

Anticipated Start Date: 4/15/2025

Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why The Grand Hotel at the Grand Canyon?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.

Life at The Grand Hotel:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free entry to Grand Canyon National Park
• Free Grand Canyon Railway Train rides
• Planned employee trips and activities
• Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
• 15% Verizon service/products discount
• Access to hotel fitness center and pool
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Follows all established front desk procedures in carrying out assigned duties.
• Provides high level service while registering guests in a prompt, efficient and courteous manner.
• Handle guest accounts properly including posting of charges, and collection of payment. Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
• Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National Park and surrounding areas to guests inquiries.
• Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
• Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
• Work with Bell staff to assist guests with requests as needed.
• Adhere to all Xanterra Tusayan, LLC lost and found procedures.
• Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
• Ability to shift priorities and duties as directed by supervisor.
• Other duties as assigned.

Qualifications

• Previous experience in a guest facing position, such as front desk or concierge with money handling responsibilities.
• Experience with computers and Windows type software.
• High level of professionalism and communication skills (provide clear instructions/directions).
• Verbal comprehension (Understand oral and written communications, follow detailed direction).
• Attention to Detail skills (minimize the risk of error).
• Reasoning skills (problem solving and troubleshooting skills).
• Multi-tasking and prioritization skills.
• Basic computer skills.
• Work safely to prevent on the job accidents and injuries.
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Complete required training programs.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements include:

• Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, wrist motion.
• Frequently walk and lift or carry up to 10 lbs.
• Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.
• Will be required to stand long periods of time and to occasionally walk up flights of stairs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.