Hotel Front Desk Agent, Full-time 3pm-11pm

Hampton Inn & Suites Knightdale; Knightdale (NC); On-site; USD 17,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Supplemental insurance

PTO

Paid training

Company culture

Job summary

Crown Hotel & Travel Management, LLC is seeking a Hotel Front Desk Agent for the Knightdale location. The role is a 3pm-11pm shift with starting duties including checking guests in and out, answering questions, and coordinating with other hotel departments.

The position emphasizes guest service, accuracy with reservations, and maintaining security and courtesy on site. Weekend availability is required, and benefits include health and other insurance options.

Qualifications

• Basic computer skills including word processing and multi-tasking ability.
• Excellent verbal and written communication with guests and team members.
• Strong organizational skills and time management required.

Responsibilities

• Receive accommodation reservations from visitors.
• Take guest details and payment information for arrivals.
• Allocate rooms and provide hotel policies and facility information.
• Offer tourism information and respond to guest inquiries and concerns.
• Handle cash and issue receipts; balance drawer per shift.

Skills

Communication skills

Time management

Multitasking

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hotel Front Desk Agent, Full-time 3pm-11pm

Knightdale, NC, US

Salary Range: $14.00 To $14.00 Annually

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS.

Part-Time

• Insurance (Medical, Dental and Vision)
• Supplemental Insurance
• Enhanced Paid Time Off (PTO) Plan
• Paid Training
• Fantastic Company Culture

Job Responsibilities

• Receiving accommodation reservations from visitors
• Taking the details of all arriving guests including payment information
• Allocating rooms to all guests
• Providing information to guests about the procedures, policies, and facilities of the hotel
• Providing the guest with the necessary tourism information
• Handling all customer concerns and queries
• Issuing receipts to the guests
• Ensuring the safety and security of all guests
• Maintain all guest reservations in accordance with credit card security requirements
• Balance and properly account for cash drawer at the desk for each shift
• Maintain all training requirements as set forth by General Manager
• Assisting guests with safety deposit box forms and keys as outlined by GM
• Wear a provided uniform and name tag at all times on the property
• Perform routine cleaning throughout the work area
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel
• Respond to guest’s requests for immediate repairs
• Report lost-and-found items in accordance with hotel procedures
• All other assigned duties

Qualifications/Requirements

• High school diploma or equivalent
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.