Hotel Front Desk Agent FT - PT

Bighornlaw; Newark (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a friendly and professional hotel front desk agent to enhance guest experiences at their Newark location. In this engaging role, you will be the first point of contact for guests, managing check-ins, answering inquiries, and ensuring all accommodations are ready. The ideal candidate will possess excellent communication and customer service skills, along with a strong work ethic. If you thrive in a dynamic environment and are dedicated to guest satisfaction, this opportunity is perfect for you. Join a team that values your contributions and offers a supportive atmosphere for your career growth.

Qualifications

• 1 year of experience in hospitality as a front desk agent or receptionist preferred.
• Exhibits working knowledge of Microsoft Office and reservation systems.

Responsibilities

• Welcome and check-in guests, manage room assignments and keys.
• Answer incoming calls and handle booking requests efficiently.
• Ensure guest account information is accurate and up-to-date.

Skills

Communication Skills

Customer Service Skills

Time Management Skills

Organizational Skills

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Embassy Suites by Hilton Newark Wilmington South • Newark, DE, US

Posted 2 days ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
• Connect with the housekeeping department to ensure guest accommodations are ready.
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.
• Field customer complaints when necessary.
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information.

Qualifications

• Exhibits working knowledge of Microsoft Office and reservation management systems.
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
• High school diploma, GED, or equivalent.
• Has experience answering telephone calls and troubleshooting stressful situations.
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.

Compensation

$16 per hour

About Embassy Suites by Hilton Newark Wilmington South

Across from the University of Delaware, this all-suite hotel offers spacious 2-room suites, along with many free and modern amenities, including free WIFI, evening reception, and free parking. The Embassy Suites Newark-Wilmington/South is conveniently located near motorway I-95, which provides easy access to popular area sites such as Delaware Park Racetrack and Casino. The Wilmington Riverfront area along with the Delaware Art Museum and a number of corporate offices are also nearby.