Hotel Front Desk Agent (FT and PT)

Bighornlaw; Canton (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to enhance guest experiences. In this role, you'll be the first point of contact for guests, ensuring a warm welcome and smooth check-in process. Your responsibilities will include managing reservations, addressing guest inquiries, and coordinating with housekeeping to maintain room readiness. This position offers an exciting opportunity to work in a dynamic environment where your skills in customer service and communication will shine. If you're passionate about hospitality and enjoy making guests feel at home, we encourage you to apply today!

Qualifications

• 1 year of experience in hospitality as a front desk agent or receptionist.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome guests and manage check-ins and check-outs efficiently.
• Communicate with housekeeping to ensure rooms are ready for guests.
• Handle customer inquiries and complaints professionally.

Skills

Customer Service Skills

Time Management

Organizational Skills

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Courtyard by Marriott Canton • Canton , OH , US

Posted 3 days ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Handle customer complaints as necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Must have graduated high school, received a GED or equivalent
• Comfortable taking telephone calls and mitigating stressful situations