Hotel Front Desk Agent - Evening Shift

Crestview Management, LLC; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Associate to provide exceptional customer service and ensure a smooth check-in and check-out experience for guests. In this role, you will be the first point of contact, assisting guests with inquiries and requests while showcasing your knowledge of the hotel's amenities. This position offers flexible hours and a supportive work environment, along with a comprehensive benefits package including health and dental insurance, 401(k) matching, and generous paid time off. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Benefits

Health and Dental Insurance

Company Paid Life Insurance

Short Term and Long-Term Disability Insurance

Vision Insurance

401(k) and Company Match

Paid Vacation

Paid Holidays

Paid Sick Days

Free Hotel Rooms

Hotel Discounts

Qualifications

• High school diploma or equivalent required.
• Previous customer service or hospitality experience preferred.

Responsibilities

• Greet guests and check them in and out of the hotel.
• Handle guest requests and concerns professionally.
• Coordinate with housekeeping and maintenance for guest satisfaction.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Microsoft Office

Hotel Reservation Software

Multitasking

Attention to Detail

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Hotel Reservation Software

Microsoft Office

Job description

Marriott Birmingham is Front Desk Associate - Evening

Shift: 3:30pm - 11pm

Birmingham, Al 35243

Hotel Front Desk Agent

Job Description

A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.

Responsibilities:

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and concerns in a timely and professional manner.
• Provide information about the hotel and its amenities.
• Assist with room reservations and changes.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Perform other duties as assigned by management.

Requirements:

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in Microsoft Office and hotel reservation software
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skills

Shift: 3:30pm - 11pm

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.