Hotel Front Desk Agent (AM & PM Shift Availability)

Hampton Inn Lincoln Airport; Lincoln (NE); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel is seeking a Hotel Front Desk Agent to manage guest accommodations and serve as the first point of contact. The role involves responsibilities like check-in/out processes, managing reservations, and ensuring a pleasant stay. Candidates with experience in customer service and hotel management software are encouraged to apply.

Qualifications

• Experience in hotel industry and customer service.
• Familiarity with travel planning websites.
• Skills in communication and organization.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Respond to clients’ complaints in a timely manner.

Skills

Customer service attitude

Excellent communication

Organizational skills

Work experience as a Hotel Front Desk Agent

Tools

OPERA PMS

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

AM Shift (7am-3pm)
PM Shift (3pm - 11pm)

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like OPERA PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills