Hotel Front Desk Agent

Peachtree Group Hospitality Management; Wesley Chapel (FL); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management in Wesley Chapel, FL, is seeking a Part-Time Front Desk Agent to manage guest services including check-in/check-outs, reservations, and inquiries. This role requires one year of experience and strong customer service skills. The company offers benefits such as medical insurance, a 401(k) match, and Paid Time Off. The ideal candidate should be detail-oriented and flexible in their work.

Qualifications

• 1 year of experience in a customer service or hospitality role.
• Ability to maintain guest security and provide a friendly environment.

Responsibilities

• Conduct all duties while providing guest service at the front desk.
• Perform daily paperwork and shift reports.
• Greet, register, and assign rooms to guests.
• Answer inquiries pertaining to hotel services and processes.

Skills

Proactive thinking

Detail Oriented

Flexibility

Customer service

Job description

The Front Desk Agent (Part Time) will be responsible for conducting all duties while providing guest service at the hotel's front desk. Responsibilities include daily paperwork, shift reports, attending to guest needs such as guest check‑in/check‑outs, making reservations, and answering guest questions.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in‑room and hotel features.
• Responsible for completing all required shift paperwork and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work‑life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Preferred: Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Preferred: Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.

Experience

1 year.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.