Hotel Front Desk Agent

Hilton Worldwide, Inc.; Rohnert Park (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading global hospitality company as a Hotel Front Desk Agent at the DoubleTree in Rohnert Park. You will be responsible for providing exceptional guest service, handling registrations, and ensuring guest satisfaction. This role offers a dynamic work environment with opportunities for growth and development within Hilton, recognized as the #1 World's Best Workplace.

Benefits

Generous travel program (100 free room nights per year)

Free education

Discounts on various products

Qualifications

• Demonstrates knowledge of hotel information and local area details.
• Handles guest complaints and resolves issues promptly.

Responsibilities

• Greets guests, completes registration, and manages check-out procedures.
• Uses up-selling techniques to promote hotel services.

Skills

Customer Focus

Hospitality

Integrity

Teamwork

Leadership

Quality

Productivity

Job description

Job Description - Hotel Front Desk Agent (HOT0BM9Y)

Job Number: HOT0BM9Y

Work Location: DoubleTree Rohnert Park/Sonoma, 1 DoubleTree Drive, Rohnert Park, CA 94928

A Guest Services Agent is responsible for greeting, registering, and checking out guests, ensuring outstanding guest service and contributing to the hotel's financial success.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, and providing welcome packets.
• Assisting guests with check-out procedures, including accurate billing, using the point-of-sale system, handling payments, and processing credit/debit cards and foreign currency.
• Demonstrating knowledge of hotel information such as room categories, rates, packages, and local area details to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest requests and resolving issues promptly and courteously.
• Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
• Receiving, relaying, and managing guest messages.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, committed to innovation, quality, and success. We value:

• Hospitality - delivering exceptional guest experiences
• Integrity - doing the right thing always
• Leadership - leading in our industry and communities
• Teamwork - collaborating effectively
• Ownership - taking responsibility for actions
• Now - operating with urgency and discipline

We also seek candidates who demonstrate:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton was named the #1 World's Best Workplace. With over 7,300 hotels worldwide, Hilton offers vast career opportunities, a generous travel program (100 free room nights per year), free education, and discounts on various products. Working here provides a rewarding experience.

As a leading global hospitality company, Hilton spans full-service hotels, resorts, extended-stay suites, and mid-priced hotels. Our mission is to fill the earth with the light and warmth of hospitality, creating remarkable experiences every day, with our Team Members at the heart of it all.

Wage: $19.50 - $21.50 per hour

Job Categories

Guest Services, Operations, and Front Office