Hotel Front Desk Agent

Columbia Sussex; Myrtle Beach (SC); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to join their team. This role is crucial as the first point of contact for guests, ensuring they receive outstanding service during their stay. Responsibilities include checking guests in and out, addressing inquiries, and coordinating with various hotel departments to maintain high satisfaction levels. The ideal candidate will possess excellent communication skills and a strong attention to detail. Join a dynamic environment where your contributions will directly enhance guest experiences and make a positive impact on their stay.

Benefits

Health Insurance

Dental Insurance

Company Paid Life Insurance

Short-term Disability Insurance

Long-term Disability Insurance

Vision Insurance

401(k) with Company Match

Paid Vacation

Paid Holidays

Free Hotel Rooms

Qualifications

• High school diploma required; customer service experience preferred.
• Strong communication and multitasking skills are essential.

Responsibilities

• Greet guests and check them in and out of the hotel.
• Handle guest requests and concerns in a timely manner.
• Coordinate with housekeeping and maintenance for guest satisfaction.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Multitasking

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Hotel Reservation Software

Job description

Myrtle Beach Marriott Front Desk Agent - Evenings

Job Description

A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.

Responsibilities:

1. Greet guests and check them in and out of the hotel.
2. Answer phone calls and respond to guest inquiries.
3. Handle guest requests and concerns in a timely and professional manner.
4. Provide information about the hotel and its amenities.
5. Assist with room reservations and changes.
6. Process payments and maintain accurate records.
7. Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
8. Perform other duties as assigned by management.

Requirements:

1. High school diploma or equivalent.
2. Previous experience in customer service or hospitality preferred.
3. Excellent communication and interpersonal skills.
4. Ability to work flexible hours, including nights, weekends, and holidays.
5. Proficient in Microsoft Office and hotel reservation software.
6. Ability to multitask and prioritize tasks effectively.
7. Strong attention to detail and organizational skills.

We offer a competitive wage, health and dental insurance, company paid life insurance, short-term and long-term disability insurance, vision, critical illness, accidental insurance, 401(k) with company match, paid vacation, paid holidays, paid sick days, free hotel rooms, and hotel discounts.