Hotel Front Desk Agent

DoubleTree by Hilton Hotel Binghamton; City of Binghamton (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A forward-thinking hotel is seeking a dedicated front desk agent to create memorable experiences for guests. In this role, you will be the first point of contact, ensuring guests feel welcomed and valued. Your responsibilities will include managing check-ins and check-outs, addressing guest inquiries, and maintaining accurate records. The ideal candidate will possess excellent communication skills and a strong commitment to customer satisfaction. Join a vibrant team at a well-located hotel, where your contributions will directly enhance the guest experience and foster a welcoming environment.

Qualifications

• 1+ years of experience in hospitality as a front desk agent or receptionist.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet and check in guests, manage keys and room assignments.
• Answer inquiries and handle customer complaints effectively.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

DoubleTree by Hilton Hotel Binghamton • Binghamton, NY, US

Posted 2 days ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests.
• Bookkeeping: keep accurate records of all hotel guest account information.
• Field customer complaints when necessary.
• Communicate with housekeeping to make sure guest rooms are ready.

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
• Working knowledge of Microsoft Office and reservation management systems.
• Comfortable taking telephone calls and mitigating stressful situations.
• High school diploma, GED, or equivalent.
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.

Compensation

$15.80 per hour

About DoubleTree by Hilton Hotel Binghamton

Conveniently located in downtown Binghamton’s business and government districts. Accessible from all major highways, our inviting Binghamton hotel is situated near the confluence of the Chenango and Susquehanna Rivers.