Hotel Front Desk Agent

Omni Hotels & Resorts; Broomfield (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Maternity Leave

401k

Paid Time Off

Golf privileges

Spa discounts

Discounted Omni rates

Corporate discounts

Continued education opportunities

Job summary

Omni Interlocken Hotel in Broomfield, CO, seeks a Guest Services Attendant to enhance the guest arrival, stay, and departure experience. This lobby-focused role blends elements of a door attendant, bell attendant, and lobby ambassador, with a strong emphasis on service and hospitality.

Responsibilities include greeting guests, assisting with luggage, guiding guests through amenities, and coordinating with hotel departments.

Qualifications

• Previous experience in hospitality or customer service is preferred.
• High school diploma or equivalent; hospitality education is a plus.
• Strong interpersonal and communication skills; able to work flexible hours.

Responsibilities

• Warmly greet guests on arrival and provide hospitable first impression.
• Assist guests with luggage and ensure a seamless stay from arrival to departure.
• Guide guests to hotel amenities and local attractions and explain room features and services.
• Coordinate with hotel departments to address guest needs and maintain a calm, welcoming demeanor.

Skills

Hospitality experience

Customer service

Interpersonal skills

Flexibility

Teamwork

Education

High school diploma or equivalent

Hospitality education (preferred)

Job description

Omni Interlocken Hotel, 500 Interlocken Blvd, Broomfield, Colorado, United States of America

Job Description

Posted Thursday, August 27, 2026 at 5:00 AM

The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

The Omni Interlocken Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.

Hotel Front Desk Agent

Overview

Omni Hotel& Resortsis committed to providing anexceptionalguestexperience that reflects our dedication to hospitality, attention to detail, and a warm, welcoming atmosphere. We areseekinga dynamic and versatile Guest Services Attendant to join our team. This role is pivotal in creating memorable experiences for our guests, offering a unique blend of responsibilities that include aspects of a door attendant, bell attendant, and lobby ambassador. Please note that this is not a Front Desk Agent position. It is a lobby position, focusing on theguestarrival, stay, and departure.

Salary for this position is (based on experience): $22.00/hour. Full Time Associates at Omni Interlocken are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Interlocken reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities

• Warmly greet guests upon arrival, providing a friendly and hospitable first impression.
• Efficientlyassistguests with luggage, providing a seamless and attentive service from arrival to departure.
• Proactively engage with guests in the lobby, guiding andassistingguests in navigating the hotel’s amenities, services, and local attractions.
• Explain room features such as the use of room keys, hydration stations, in-room safes, and other services.
• Be responsive to all guest requests in a courteous and efficient manner,maintainingalertness and a helpful attitude.
• Handle luggage storage, retrieval, and ensuretimelyroom departures.
• Communicate effectively with various hotel departments to address guest needs or concerns.
• Maintain a calm and friendly demeanor at all times, exemplifying the hotel’s commitment to outstanding guest service.
• Show initiative in finding ways to contribute to the hotel's operation and guest experience, especially during quieter periods.
• Attend staff meetings and training sessions asrequired.
• Drive town car vehicle and company shuttle to and from designated destinations in a timely manner when shuttle driver is unavailable.
• Apply knowledge of driving and skills in maneuvering vehicle at varying speed in difficult situations, such as inclement weather and heavy traffic.
• Greet guests and provide on boarding assistance.
• Ensure cleanliness of vehicle; including interior and exterior.
• Report any safety concern immediately to management.
• Create memorable experience during transportation service.
• Perform other tasks as requested by the front office leadership team.

Qualifications

• Previousexperience in hospitality, customer service, or a related field is preferred.
• A high school diploma or equivalent; further education in hospitality or related field is a plus.
• Must pass pre-employment drug screen and motor vehicle background check.
• A genuine passion for hospitality and creating a delightful guest experience.
• Strong interpersonal skills, with the ability to engage guests warmly and effectively.
• Ability tomaintaincomposure and professionalism in a guest-facing environment.
• Flexibility and willingness to perform various tasks to support the hotel’s needs, including luggage handling and guestassistance.
• Proactive inidentifyingtasks during less busy periods.
• Physical ability to handle luggage andassistguests as needed.
• Lift, carry, and place objects weighing up to 50 pounds withoutassistance.
• Move, push, and pull objects weighing up to 200 pounds withoutassistance.
• Stand and walk for an extendedperiod of timeor for an entire work shift.
• Must be able toworka flexible schedule, including weekends and holidays.
• Must be 21 years or older.
• This position will be open and posted until filled, with a minimumpostingperiod of three days.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Omni Interlocken Hotel, 500 Interlocken Blvd, Broomfield, Colorado, United States of America