Host/Cashier-Asia

PENN Entertainment, Inc.; Lake Charles, Northern (LA, KY); Híbrido; USD 24 000 - 32 000; Tempo integral

Resumo da oferta

PENN Entertainment, Inc. is seeking a guest-focused restaurant professional to greet guests, seat them efficiently, and provide exceptional service in a fast-paced environment. You will handle POS transactions, assist servers, and help maintain an organized dining area.

Qualifications include a high school diploma, strong English communication skills, and the ability to work nights, weekends, and holidays. This role offers a team-oriented atmosphere with opportunities for growth within the

Qualificações

• High School Diploma or equivalent required.
• Prior customer service experience in a fast-paced environment preferred.
• Excellent customer service and interpersonal skills.
• Must be fluent and literate in English.
• Ability to operate a POS system and make change.
• Basic math skills (add, subtract, multiply, divide).

Responsabilidades

• Greet guests and seat them according to preferences and table availability.
• Provide fast, friendly, professional service to guests and staff.
• Operate a cash register/P.O.S. system, handle transactions, and give correct change.
• Keep dining and serving areas clean and organized according to standards.
• Coordinate guest flow, manage waitlists and reservations.
• Know current menu items, prices, and add-ons to assist guests.
• Maintain confidentiality in all company matters.
• Assist staff as needed to ensure smooth restaurant operations.

Conhecimentos

Customer service

Cash handling

Communication

Teamwork

Formação académica

High School Diploma or equivalent

Ferramentas

POS system

Descrição da oferta de emprego

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
• Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
• Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Familiar with restaurant food menu, including description, price, add-ons, and beverages.
• Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.
• Coordinates and controls the flow of the restaurant.
• Assigns stations to servers and bus persons.
• Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.
• Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.
• Resolves service issues according to established guidelines.
• Ensures dining and serving areas are set up and maintained according to standard.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Answers telephone in a professional manner.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience a plus.
• Must have excellent customer service and interpersonal skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to operate a P.O.S. System and/or adding machine and make change.
• Must have basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.