Hotel Executive Housekeeper

Hunter Super Techs - TurnPoint; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short and long-term disability

Paid time off and holidays

401K Savings Plan

Employee rate discounts

Tuition assistance

Job summary

McKibbon is seeking a Housekeeping Manager to lead the property's housekeeping team and partner with the General Manager to achieve business goals. You will train staff, maintain brand quality, manage budgets and labor, and ensure safety and compliance while delivering outstanding guest service.

Ideal candidates have hotel housekeeping leadership experience, strong communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• 3 years minimum experience in hotel manager/supervisor role.
• Experience with brands like Marriott, Hilton or Starwood preferred.
• Knowledge of local and state compliance laws.
• Previous housekeeping experience in a hotel environment.

Responsibilities

• Train associates on brand standards and procedures to maximize service quality.
• Oversee budget and labor to control costs while maintaining guest satisfaction.
• Ensure safety and security standards are followed across the property.
• Lead operations to deliver exceptional guest experience and brand quality.
• Foster positive relationships and effective communication with staff and guests.

Skills

Excellent communication

Problem solving

Strong listening

Attention to detail

High-pressure performance

Job description

What Makes a McKibbon Housekeeping Manager?As a key member of the property leadership team, the Housekeeper Manager works closely with the Assistant General Manager and the General Manager to guide the total operations of the property’s Housekeeping team. Reporting to the Assistant General Manager, the Housekeeping Manager is responsible for maintaining the highest level of ethical leadership to lead the department to achieve its business goals while embodying McKibbon’s Guiding Principles. The Guest Service Manager is an OEM (Overtime Eligible Management) position.A Day in the Life:You will be responsible for assisting with the overall performance of the property’s Housekeeping department including (but not limited to) guest satisfaction, brand quality assurance, budget, and labor.Execute the training of all associates as it relates to brand and company standards to maximize revenue and maintain superior service.Be responsible for maintaining compliance and staying up-to-date on new initiatives for the brand and company.Implement and train on all McKibbon procedures that relate to cost control and inventory management.Maintain positive relationships with associates to drive associate satisfaction.Monitor and ensure that safety and security standards are being maintained.You will support guest experience and satisfaction.Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.Must excel in high-pressure, fast-paced environments.Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.Requirements:Previous housekeeping experience within a hotel3 years’ minimum experience in a hotel manager/supervisor position (highly desired)Experience working with major brands like Marriot, Hilton, or Starwood (highly desired)Knowledge of local and state compliance lawsThe skills and experience to lead a team to consistently deliver exceptional guest serviceExcellent communication and problem-solving skillsThe ability to ensure that hotel policies and brand standards are followedMcKibbon is an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.Perks & Benefits Beyond the Basics:We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:Benefits: Full Time Associates:Comprehensive benefits package including medical, dental, and visionLife insurancePet InsuranceShort and long-term disabilityPaid time off and holidaysTuition assistanceFinancial & Occupational Wellness: All AssociatesCompetitive Compensation with incentives (incentives vary by position)401K Savings Plan, 50% matching up to 10% of compensationAssociate referral programBrand and company training classes, workshops and conferences for career growth and development (varies by position)Personal Wellness: All AssociatesFundraising matching funds programTeam volunteer opportunities24/7 chaplain servicesExclusive hotel rate discountsAny state specific holiday, vacation or benefit requirements will apply.All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.