Hotel Engineering Supervisor

Marriott Phoenix Resort Tempe at the Buttes; Tempe (AZ); On-site; Full time

Job summary

A prominent hotel resort in Tempe, Arizona, is looking for a Supervisor for the Engineering department. The role involves overseeing the operational aspects, ensuring compliance with standards, and maintaining high levels of guest and employee service. The ideal candidate will excel in problem-solving and multitasking, providing support through various tasks, including supervising staff and ensuring the property is well-maintained. The position offers an opportunity to contribute to an efficient and safe hotel environment.

Qualifications

• Ability to multitask and prioritize departmental functions.
• Strong problem-solving skills.
• Effective communication and interpersonal skills.

Responsibilities

• Oversee the administrative and operational aspects of the Engineering department.
• Maintain a professional demeanor and comply with company standards.
• Supervise Engineers and ensure proper training in customer service.

Job description

Job Description

Responsibilities

• In the absence of the Director and/or Assistant, the Supervisor will assume the administrative, financial and operating aspects of the hotel for the Engineering department
• Maintain a warm and friendly demeanor at all times
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner
• Attend all hotel required meetings and trainings
• Maintain regular attendance in compliance with company Standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
• Comply with Company Standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management
• Assist in developing and implementing plans to maintain property, equipment, grounds and other assets, in a safe and acceptable state of repair
• Ensure that the hotel is in compliance with all local, state and federal laws
• Supervise the Engineers and ensure they are properly trained in the customer service program, standard operating procedures and loss prevention standards
• Review all Guest and Meeting Planner comment cards to ensure that problems are identified and corrected in a timely manner
• Assist with the administration of all vendor contracts controlled by the Engineering Department hotel standards
• Assist as necessary with special projects and renovations
• Repair and program hotel electronic lock system
• Assist in scheduling preventive maintenance tasks