Hotel Concierge Attendant

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits (medical, dental, vision, supplemental coverage)

401K retirement savings plan + discretionary match

Education Tuition Reimbursement Program

Paid Vacation

Holiday Pay

Weekly Resort Prizes

FREE daily meal

Internal Advancement

Job summary

Atlantis Casino Resort Spa in Reno, Nevada is seeking a Concierge Representative who will promote the Atlantis property and assist guests with making reservations for hotel, restaurant, and spa needs. The ideal candidate will possess strong computer skills, be able to handle cash accurately, and be knowledgeable about local attractions. This role includes providing comprehensive guest service to ensure memorable experiences while adhering to appearance standards. Comprehensive benefits and a supportive work environment are offered.

Qualifications

• Proficiency in computer skills, experience with LMS is a plus.
• Ability to sell and promote the property and all of its outlets.
• Ability to handle cash accurately.
• Ability to read and analyze guests folios and hotel reports.
• Knowledge of general office equipment.

Responsibilities

• Sell and promote Atlantis and all of the on-property outlets.
• Assist guests with hotel, restaurant, and spa reservations.
• Secure tickets to local attractions and events.
• Assist the Hotel Front Desk with check-ins and check-outs as needed.

Skills

Proficiency in computer skills

Ability to sell and promote the property

Ability to handle cash accurately

Ability to read and analyze guest folios

Knowledge of general office equipment

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family‑owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Overview

Come join Team Atlantis! We are currently accepting application for a Concierge Representative. The Concierge Representative sells and promotes the Atlantis property and its amenities, assists guests by making Hotel, Restaurant and Spa reservations.

Responsibilities

• Sell and promote Atlantis and all of the on‑property outlets
• Assist guests by making Hotel, Restaurant and Spa reservations at Atlantis
• Assist guests by securing tickets to local attractions and events, making auto rental reservations, making arrangements for delivery of health‑care equipment for hotel guests, printing airline boarding passes, and placing orders for gift, flower and/or Room Service deliveries.
• Be informed and knowledgeable of local attractions and events
• Assist the Hotel Front Desk with check‑ins / check‑outs as needed

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

• Proficiency in computer skills, experience with LMS a plus
• Ability to sell and promote the property and all of its outlets
• Ability to handle cash accurately
• Ability to read and analyze guests folios and Hotel reports
• Knowledge of general office equipment

Must adhere to all appearance standards, including but not limited to no “visible” tattoos/piercings or unnatural hair and nail colors.

Atlantis Casino Resort Spa fosters a team‑working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Weekly Resort Prizes
• FREE daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.