Hotel Chocolat - Sales Associate (2nd & PCH, Long Beach, CA)

Mars, Incorporated and its Affiliates; Anaheim (CA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Flexible Schedules

401K and paid time off

Tuition reimbursement program

Mental Health benefits

Job summary

Hotel Chocolat is seeking a Sales Associate for our Long Beach store. You will welcome customers, deliver excellent service, and share in-depth product knowledge while representing the brand. This role may be part-time (18-24 hours) or full-time (32-40 hours) with flexible schedules and opportunities for growth.

Training includes tastings and demonstrations to enhance the customer journey. Responsibilities include stock handling, store presentation, and adherence to health, safety, and security

Qualifications

• Customer service experience is not strictly required but is valued.
• Teamwork and flexibility to support colleagues in a retail environment.
• Merchandising skills to present displays according to guidelines.
• Strong communication with customers and colleagues to understand needs.
• Willingness to learn a diverse range of products and allergens.

Responsibilities

• Provide exceptional customer experiences through welcoming service and product knowledge.
• Act as a Brand Ambassador, delivering a consistent customer experience.
• Learn product ranges, manufacturing origins, allergens, and sustainability commitments; run tastings and demonstrations.
• Receive deliveries and maintain stock in line with guidelines; ensure store presentation and hygiene.
• Follow Health & Safety and security procedures; assist with opening/closing in absence of management.

Skills

Customer service

Teamwork

Merchandising skills

Communication

Product knowledge

Job description

Job Description:

This position pays $20/hr plus tips.

Part Time (18-24 hours/week) and Full Time (32-40 hours/week) positions available.

This position will be located at 2nd and PCH in Long Beach, CA.

Candidates must be 18 years of age or older to be eligible for this position.

The Hotel Chocolat Sales Associate is responsible for ensuring that customers are welcomed into stores and provided with excellent service, making sure that our stores, inclusive of all elements of Retail, Food & Beverage, are well presented according to our Retail Excellence guidelines. To accomplish Hotel Chocolat’s mission of ‘Making People Happy Through Chocolate’

Product knowledge is vital to the brand image.

JOB ROLE AND RESPONSIBILITIES

Customer Experience

Responsible for providing excellent customer experiences through delivery of our experience program, Phoenix, which will include welcoming customers, exploring the customer needs and being available to answer any questions or provide any support they may need, to deliver an excellent customer journey in our stores through retail, whilst optimizing sales through effective customer experience and selling techniques.

Brand

Be a Brand Ambassador and you will share and develop your retail and cocoa knowledge to give all our customers a consistent customer experience.

Product knowledge

Responsible for learning our range of products including the variety of products and categories we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics. Will also be running tasting sessions and demonstrations for customers of products.

Stock

Working with the team on receiving deliveries, adhering to H&S guidelines, and ensuring stock is safely secured in stockroom areas. On the shop floor, responsible for ensuring stock is presented appropriately according to guidelines, kept clean and tidy and best before dates are adhered to.

Operations

Ensure Health & Safety compliance through effective Daily Operations. Maintain outstanding hygiene & cleanliness standards throughout the store. Maintain all aspects of store security in accordance with company policies & procedures (example: Cash, Stock, IT, Buildings, H&S). In the absence of the Store Manager and Assistant Manager, be responsible for the opening and closing procedures for the store & all business requirements whilst holding the store and Keys.

SKILLS AND EXPERIENCE

We don’t have any essential requirements, but we do have a few areas we’ll look for in during the recruitment process.

Customer service

previous experience of working in customer service is not essential. A positive attitude and desire to work in a customer facing environment are of greater importance.

Teamwork

can demonstrate previous experience of working as part of a team to achieve a shared goal or target. Understands that working in retail means being flexible to support colleagues and workload according to needs.

Merchandising skills

Able to identify product types and use guidelines to ensure displays are well presented and stocked according to specifications, seasonal promotions, and special offers.

Communication

asks relevant questions to ensure they are listening carefully to customers individual needs and reacting accordingly. Adapting their style to different customer types. Communicates openly and honestly with respect and clarity with colleagues and manager.

Product knowledge

able to learn about a diverse range of products but also able to understand the background to those products- how they’re grown and produced as well as a passion for cocoa, and a strong desire to learn about people’s differing tastes and any relevant allergens. Always ready to learn about new products and innovations as they are introduced.

VALUES AND BEHAVIOURS

Our values: Authenticity, Originality and Ethics

shape and guide everything we do, they are a core part of our business and what it means to be part of Hotel Chocolat.

Our People Pledge

is that all employees should be treated with fairness, equality, and grace – be brave and be kind.

Our Ingredients for Success

are the things you need to demonstrate in your role, the skills, and behaviors that when added together ensure that you are at your best.

I AM ME:

• I use my initiative to get things done.


• I take ownership of my development, with the support of my Line Manager.


• I treat everyone with respect and call out behavior that goes against this when I see it.

I AM INSPIRATIONAL:

• I listen carefully to all colleagues and customers.


• I have a passion for what we do at HC and I am an ambassador for the brand.

I AM A TEAM PLAYER:

• I build good working relationships with colleagues and am comfortable working with new people.


• I understand that wellbeing is a priority and know where and how to seek support.

I AM COMMERCIAL:

• I consider the HC values when making decisions.


• I think of ways to make my customers lives better or easier.

I AM BRAVE. I AM KIND.

• I deliver what I say I will, taking accountability and ownership for my actions

WHAT DO WE OFFER TO YOU?

• Competitive wages starting at$20/hour plus tips


• Flexible Schedules


• 401K and paid time off


• Tuition reimbursement program
  
  
  
  • Mental Health benefits 8 FREE face-to-face counseling visits per issue per calendar year
  
  
  
  


• Ongoing Developmental Programs


• Corporate/ Store Discounts


• Career Opportunities within the store and in Mars Inc(https://careers.mars.com/)

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience.The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits.Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range listed is applicable to IL:USD 16.08 - USD 22.11