Hotel Catering Manager

Pueblo of Pojoaque Corporations; New Mexico; Presencial; USD 52.000 - 78.000; Jornada completa

Descripción de la vacante

Pueblo of Pojoaque Corporations in New Mexico seeks an experienced Hospitality Sales professional to solicit and respond to companies for food & beverage, meeting space and related services for the Buffalo Thunder Hotel. You will manage proposals, contracts and event logistics to maximize profitability.

The role requires strong client relationships, ability to negotiate contracts, and leadership of catering staff; CPR/First Aid preferred; valid driver’s license required; on-site work.

Formación

• High school diploma or GED required.
• Two years prior hotel food and beverage, catering, event management or sales experience.
• CPR certification and/or First Aid training preferred.
• Valid driver’s license required.

Responsabilidades

• Draft proposals and contracts; respond to customer inquiries; organize event logistics.
• Represent the hotel; conduct conferences with clients to solicit and close group and local catering business.
• Assist Sr. Catering Managers in planning and on-site execution of large events.
• Assist in moving equipment and setting up spaces for quick turn-arounds.
• Audit customer checks and department charges; ensure accuracy and compliance with standards.
• Supervise staff in creating and distributing accurate written materials.

Conocimientos

Contract drafting

Negotiation

Event coordination

Customer service

Time management

Educación

High school diploma or GED

2 years in hotel food & beverage/catering/events or sales

CPR/First Aid preferred

Valid driver’s license required

Herramientas

Word

Excel

Access

Outlook

Delphi (in-house sales system)

Descripción del empleo

• Other Compensation DOE
• Employee Type Full Time - Exempt
• Manage Others No

Contact information

• Phone [phone]
• Email [e-mail]

Description

REPORTS TO: Director of Sales & Marketing

DEPARTMENT: Hotel Sales

FLSA STATUS: This is a full-time, salary, exempt position

JOB PURPOSE: To solicit and respond to companies and organizations to purchase food & beverage, rent meeting space, and ancillary services from the hotel. Coordinates the prompt, courteous and efficient “delivery” of those products to satisfy the customer’s service needs and to maximize the hotel’s profits.

Assist qualified Pueblo of Pojoaque Tribal members in employment opportunities with the Pueblo of Pojoaque Businesses by hiring, coaching, and supporting their career growth.

ESSENTIAL FUNCTIONS:

• Manages customer relationships through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events i.e., set-up and execution of social and corporate meetings, meals, and special events. Provides direction and supervision of meeting and/or catering logistics to catering and event services managers and other departments, and team members responsible for event execution.
• Represents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close group and local catering business. Meets with and entertains customers, conducts property tours and promotes facilities and services and within parameters, has the discretion to negotiate contracts with customers and commission agreements with vendors.
• Provides support to Sr. Catering Managers in planning and on site execution of large events.
• Assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
• Directly assists customers as necessary, which may require moving of up to 50lbs.
• Audits customer checks and department charges and files to ensure accuracy.
• Supervises staff in creation and distribution of accurate written materials.
• Ensures that contracts, menus, letters, and reports are completed according to Hilton standards and policies.
• Re-book functions and follow-up with customers by sending a thank you.
• Compiles Food and Beverage post event report.
• Performs other duties and responsibilities as assigned or required.

Other duties as assigned.

• Must be at least years 21 of age
• Must have knowledge in food and beverage menu development.
• Must have knowledge in all areas of banquet and event etiquette, guest relations, and service standards.
• Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.
• Ability to manage and direct staff.
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Hotel product and industry knowledge, i.e., staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
• Ability to successfully operate computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system).
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence, and similar written materials.
• Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
• Ability to complete a contract in compliance with all checklists, standards, and hotel policies. Interpersonal skills to provide overall guest satisfaction.
• Ability to work under pressure and deal with stressful situations during busy periods.

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High school Diploma or GED
• Two years prior hotel food and beverage, catering, event management or sales.
• CPR certification and/or First Aid training preferred.
• Valid driver’s license required.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Walking/Standing, 80%-Sedentary, 20%; Employee may walk or stand up to 4 hours at a time
• Catering/Restaurant/Office setting.
• Some lifting, carrying, pushing, and pulling up to 50 lbs.
• Some exposure to heat and smoke from stoves and ovens.
• Exposure to some cleaning chemicals
• On 24-hour emergency call; may be required to work extended hours, weekends, and holidays.

DISCLAIMER STATEMENT: This job description lists the primary duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.