Hotel Bellperson

McKibbon Hospitality; Asheville, Wyandanch (NC, NY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Bellperson to be the welcoming face for guests at their property. This role involves assisting guests with their luggage, providing information about hotel amenities, and ensuring a pleasant experience from the moment they arrive. The ideal candidate will have strong communication skills and a passion for customer service. Join a team that values both employee and guest experiences, offering a supportive work environment and a comprehensive benefits package. If you thrive in a dynamic setting and love making people feel at home, this opportunity is perfect for you.

Benefits

Comprehensive benefits package including medical, dental, and vision

Life insurance

Pet Insurance

Paid time off and holidays

Tuition assistance

401K Savings Plan with 50% matching funds

Exclusive hotel rate discounts

Qualifications

• Excellent customer service skills and professional demeanor are essential.
• Previous hotel experience is a plus but not required.

Responsibilities

• Greet guests and assist with luggage and check-in.
• Provide information about hotel amenities and local attractions.
• Maintain a clean and safe work environment.

Skills

Customer Service

Verbal Communication

Written Communication

Problem-Solving

Education

High School Diploma or Equivalent

Job description

What Makes a McKibbon Bellperson?

The bell person is the first person to interact with guests and the go-to person for guests. As the friendly face of the property, the bell person has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.

A Day in the Life:

• A Bellperson greets guests at hotel curbside and offers them assistance, which can include: opening doors, assisting with unloading luggage, and/or directing them to the front desk for check-in.
• Assist guests with luggage storage and retrieval.
• Inform guests of hotel amenities and local area attractions.
• Provide accurate information and directions regarding the hotel and/or surrounding area.
• Communicate with co-workers and supervisors and address any concerns.
• Identify and report any safety issues immediately to supervisor.
• Clean and maintain surrounding work area (to include glass cleaning and sweeping of trash).
• Complete other duties as assigned.

Requirements:

• A high school diploma or equivalent.
• The ability to provide excellent customer service and maintain a professional demeanor at all times.

Ideal Skills & Qualities:

• Great verbal and written communication skills.
• The ability to create a fun and supportive working environment.
• Previous experience working in a hotel is a plus.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part-time employment:

Full Time Associates:

• Comprehensive benefits package including medical, dental, and vision.
• Life insurance.
• Pet Insurance.
• Short and long-term disability.
• Paid time off and holidays.
• Tuition assistance.

Financial & Occupational Wellness: All Associates

• Competitive Compensation with incentives (incentives vary by position).
• 401K Savings Plan with 50% matching funds.
• Associate referral program.
• Brand and company training classes, workshops, and conferences for career growth and development (varies by position).
• Wellbeats APP to support physical and mental wellness.

Personal Wellness: All Associates

• Fundraising matching funds program.
• Team volunteer opportunities.
• 24/7 chaplain services.
• Exclusive hotel rate discounts.

Any state-specific holiday, vacation, or benefit requirements will apply.