Hotel Attendant

Rising Star Casino; Rising Sun–Lebanon (DE); On-site; USD 17,000 - 25,000; Full time

Job summary

Rising Star Casino is seeking a dedicated Hotel Attendant to maintain exceptional cleanliness and guest satisfaction across all property areas. You will perform daily housekeeping, window cleaning, and guest services with a focus on detail and professionalism.

Responsibilities include bed-making, high-touch disinfecting, and safe handling of linens and equipment, all while delivering polished, friendly service and meeting time-sensitive room turnover goals.

Qualifications

• Experience with sanitation, disinfection, and infection control in hospitality.
• Knowledge of cleaning products and chemical safety in a hotel setting.
• Professional communication and strong English language proficiency.
• Physical ability to perform continuous cleaning tasks and lift items.

Responsibilities

• Execute daily bed-making to luxury presentation standards.
• Disinfect high-touch surfaces and guest rooms to infection-control standards.
• Clean windows, upholstery, and various areas with proper products.
• Handle linens with care; sort, wash, and stock for turnover.
• Walkways and common areas cleaned; maintain pristine floors.
• Deliver courteous guest service and communicate effectively with staff.
• Manage time to refresh rooms and deep-clean within schedules.
• Lift and move equipment safely, supporting maintenance tasks.

Skills

Sanitation

Infection control

Cleaning products knowledge

English proficiency

Time management

Customer service

Professionalism

Detail oriented

Job description

Description:

As a dedicated Hotel Attendant, the ideal candidate is expected to maintain exceptional standards of cleanliness, guest satisfaction, and hygiene across all property areas. This role requires a strong commitment to professionalism and time management while executing daily housekeeping, window cleaning, and guest service duties. The successful team member should have a keen eye for detail and the ability to work independently or collaboratively to ensure a welcoming and immaculate environment for every guest.

Responsibilities:

• Execute daily bed-making procedures efficiently to ensure guest rooms meet luxury presentation standards and crisp aesthetic guidelines.
• Perform thorough disinfecting and sanitation protocols across high-touch surfaces, guest rooms, and common areas to maintain strict infection control standards.
• Operate various cleaning products safely and effectively while managing upholstery, furniture cleaning, and window cleaning tasks.
• Handle hotel linens with care, ensuring proper sorting, washing, and stocking for seamless room turnover.
• Maintain pristine walking surfaces throughout the facility by regularly mopping and vacuuming assigned zones.
• Deliver exceptional customer service by addressing guest inquiries promptly, communicating effectively with hotel staff, and demonstrating a polished, professional demeanor at all times.
• Utilize strong time management skills to complete room refreshes and deep-cleaning schedules within designated timeframes.
• Perform physical tasks including lifting ability requirements to transport heavy equipment, supplies, and laundry bins safely.

Minimum Qualifications:

• Thorough knowledge of sanitation, disinfection, and infection control practices within a hospitality environment.
• General knowledge of professional cleaning products, chemical safety, and proper handling procedures.
• Working knowledge of customer service principles, professional communication, and English language proficiency.
• Physical capability and endurance to meet lifting ability standards and perform continuous active duties like mopping and bed-making.

Preferred Qualifications:

• Possession of a valid driver's license for occasional property transport or errand-running duties.
• Prior practical background in housekeeping, detailing, or hospitality operations lasting 1-3 years of experience.
• Demonstrated excellence in time management, attention to detail, and independent problem-solving within fast-paced environments.

Additional Desired Skills:

Window Cleaning, Bed-Making, Disinfecting, English Language, Customer Service, Mopping, Linens, Sanitation, Cleaning Products, Professionalism, Detail Oriented, Lifting Ability, Upholstery, Time Management, Cleanliness, Communication, Furniture Cleaning, Valid Driver's License, Infection Control