Hotel Attendant

Transwestern; Houston (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

Transwestern's Hotel Granduca Houston location is seeking a dedicated Hotel Attendant to support the daily Housekeeping operations. You will maintain cleanliness in public spaces, assist with supplies, and promptly fulfill guest requests to uphold our high service standards.

The role requires a high school diploma and experience in hospitality or related fields. You’ll need strong communication, discretion, and the ability to work both independently and with teams in a 24/7 environment.

Qualifications

• High school diploma or equivalent required.
• Prior experience in housekeeping, luxury hospitality, or facility services preferred.
• Proficient use of communication devices (radios, phones).
• Knowledge of safety and sanitation standards.
• Strong multitasking ability in fast-paced environment.
• Excellent communication and guest service mindset.
• Ability to use discretion.
• Ability to work independently and in teams.
• Maintain composure and professionalism under pressure.

Responsibilities

• Maintain cleanliness and orderliness in all guest-facing spaces, including lobbies, corridors, elevators, public restrooms, and pool areas.
• Maintain cleanliness and organization of service corridors, pantries, and storage areas.
• Ensure surfaces, mirrors, glass doors, and flooring are consistently spotless and polished.
• Refresh water stations and care for floral displays with attentiveness to hotel design standards.
• Monitor and restock pool towels; maintain cleanliness and organization of pool deck area.
• Respond promptly to guest requests (towels, amenities, extra pillows).
• Support Room Attendants by delivering linens, removing soiled items, and restocking carts/closets.
• Report maintenance issues and follow up for resolution.
• Collaborate and communicate effectively with guests, clients, and other departments for seamless guest experiences.
• Follow safety and sanitation procedures per health regulations and company standards.
• Other duties as assigned.

Skills

Guest service mindset

Communication skills

Multitasking

Teamwork

Discretion

Independence

Professionalism

Safety knowledge

Education

High school diploma

Tools

Radios

Phones

Job description

Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at transwestern.com and @Transwestern.

Part of the Transwestern companies, Transwestern Real Estate Services (TRS) strives to add value for investors, owners, and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle, agility and creativity are hallmarks of our approach, while vast national resources and sound market intelligence underpin customized recommendations and property solutions.

Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence.

Position Summary

As a Hotel Attendant, you are a key contributor to the guest experience. This position supports the daily operations of the Housekeeping Department by maintaining the cleanliness and presentation of all public areas, delivering supplies, and promptly fulfilling guest requests. Attention to detail, professionalism, and a commitment to excellence are crucial in this role to maintain our high service standards.

Position Essential Functions

• Maintain cleanliness and orderliness in all guest-facing spaces, including lobbies, corridors, elevators, public restrooms, and pool areas.
• Maintain cleanliness and organization of service corridors, pantries, and storage areas.
• Ensure surfaces, mirrors, glass doors, and flooring are consistently spotless and polished.
• Refresh water stations and care for floral displays with attentiveness to hotel design standards.
• Monitor and restock pool towels; maintain cleanliness and organization of pool deck area.
• Respond promptly to guest requests (towels, amenities, extra pillows).
• Support Room Attendants by delivering linens, removing soiled items, and restocking carts/closets.
• Report maintenance issues and follow up for resolution.
• Collaborate and communicate effectively with guests, clients, and other departments for seamless guest experiences.
• Follow safety and sanitation procedures per health regulations and company standards.
• Other duties as assigned.

Position Requirements

• High school diploma or equivalent required.
• Prior experience in housekeeping, luxury hospitality, or facility services preferred.
• Proficient use of communication devices (radios, phones).
• Knowledge of safety and sanitation standards.
• Strong multitasking ability a in fast-paced environment.
• Excellent communication and guest service mindset.
• Ability to use discretion.
• Ability to work independently and in teams.
• Maintain composure and professionalism under pressure.
• Physical Skills:
• Regular standing, walking, bending, and lifting/pushing/pulling up to 50 pounds.
• Other:
• Hotel Granduca Houston operates 24 hours a day, 7 days a week, scheduling may vary based on operational needs, including shifts, start times, and total hours worked per week.

LOCATION

Houston, TX

About Us

Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion - not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.

Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.

Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.