Hotel Assistant Manager (Front Desk Assistant Manager)

Four Seasons Hotel; Fort Lauderdale (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the luxury hospitality sector is seeking a Hotel Assistant Manager for their Fort Lauderdale location. This role involves supervising the Front Desk operations, ensuring exceptional guest experiences, and leading a dedicated team in a fast-paced environment. Ideal candidates will have previous management experience in a hotel and demonstrate strong leadership and communication skills. Four Seasons Hotel offers a competitive salary, comprehensive benefits, and opportunities for career development in a prestigious setting.

Benefits

Competitive salary and benefits

Training and development opportunities

Complimentary accommodation at other Four Seasons Hotels

Complimentary dry cleaning for uniforms

Complimentary employee meals

Qualifications

• At least 1 year supervisory or assistant management experience in a luxury hotel.
• Extensive knowledge of front office and housekeeping operations.
• Excellent personal presentation and the ability to handle guest complaints.

Responsibilities

• Oversee Front Desk operations and manage staff performance.
• Handle guest registrations and payments.
• Train and supervise Front Office team members.

Skills

Leadership

Time Management

Communication

Interpersonal Skills

Tools

Opera

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other with respect. Our team members worldwide create exceptional experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We believe that providing a world-class employee experience and company culture is the best way to enable our people to deliver these experiences.

At Four Seasons, we value recognizing familiar faces, welcoming new ones, and treating everyone with kindness. Whether working, staying, living, or discovering with us, our purpose is to create lasting impressions by genuinely connecting with people and the world around us.

About the location:

Experience sophisticated style and energy in a celebrated vacation destination. Discover a modern take on the classic yacht club lifestyle at a prime beachfront address in this next-generation coastal city. Enjoy proximity to Fort Lauderdale’s top shops, restaurants, marinas, and entertainment—surrounding you with the spirit of one of the world’s premier yachting locales.

About the role:

The Hotel Assistant Manager oversees the front office staff and manages all functions of the Front Desk. Responsibilities include ensuring effective communication and follow-up on guest requests, problems, or special requirements, monitoring employee activities to meet standards, supporting staff, and fulfilling guest needs.

What you will do:

1. Oversee Front Desk operations and serve as the manager on duty.
2. Direct and perform duties such as welcoming and registering guests, explaining accommodations, and handling payments.
3. Assist with talent acquisition, training, supervising, and performance management of the Front Office team.
4. Ensure all financial and credit procedures are followed and follow up on credit issues with relevant management.

What you bring:

• At least 1 year of supervisory or assistant management experience in a luxury hotel or resort, with previous Rooms Division/Front Office experience required. Multiple divisional experiences are a plus.
• Proven leadership and management skills.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of front office and housekeeping operations.
• Strong time management skills, ability to multitask, prioritize, and adapt in a fast-paced environment.
• Proficiency with computer equipment; knowledge of Opera is preferred.
• Excellent communication skills and the ability to handle stressful situations and guest complaints effectively.

What we offer:

• Competitive salary, wages, and comprehensive benefits.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for uniforms.
• Complimentary employee meals.

Schedule & Hours:

• Full-time
• Assistant Department Head
• Flexible schedule including days, evenings, weekends, overnights, and holidays.

Miscellaneous:

US work authorization is required.

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For EEOC information, visit: EEOC Poster.