Hotel Assistant Manager

Carmel Valley Ranch; Carmel-by-the-Sea (CA); Presencial; USD 90.000 - 95.000; Jornada completa

Descripción de la vacante

Hyatt Hotels Corporation is seeking a dynamic Hotel Assistant Manager for Carmel Valley Ranch in Carmel, California to support day-to-day resort operations and uphold luxury service standards.

You will lead guest experience, coordinate Front Office, Housekeeping, F&B, Recreation, Spa, Engineering and Security, act as MOD, and mentor colleagues while maintaining Hyatt's care culture.

Formación

• Minimum 3 years of hotel or resort leadership experience.
• Luxury resort experience preferred.
• Strong understanding of front office operations and hotel departments.
• Excellent verbal and written communication skills.

Responsabilidades

• Provide operational leadership across resort departments with focus on guest satisfaction and colleague engagement.
• Serve as Manager on Duty (MOD) and address guest inquiries and service recovery.
• Engage with guests to anticipate needs and create memorable experiences.
• Support Front Office operations including arrivals, departures, VIPs, room assignments and guest communications.
• Coordinate with Housekeeping and Engineering to meet luxury resort standards.
• Partner with F&B, Spa, Recreation and Events to ensure exceptional guest experiences.
• Monitor daily operations and implement solutions as needed.
• Lead by example in Hyatt's care culture and mentor colleagues.

Conocimientos

Hotel leadership

Guest service

Communication

Descripción del empleo

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

90,000.00 Hourly US Dollar (USD) pay basis

Summary

Carmel Valley Ranch is seeking a dynamic, hands-on, and guest-focused Hotel Assistant Manager to support the day-to-day operation of the resort while ensuring exceptional service and memorable experiences for our guests. This position serves as an operational leader across multiple departments and works collaboratively with Front Office, Housekeeping, Food & Beverage, Recreation, Spa, Engineering, and Security teams to deliver seamless resort operations.

The Hotel Assistant Manager serves as a highly visible ambassador of the resort, proactively engaging with guests, resolving issues, driving service excellence, and supporting colleagues throughout the property.

Essential Functions

• Provide operational leadership and support across all resort departments with a primary focus on guest satisfaction and colleague engagement.
• Serve as Manager on Duty (MOD) and respond to guest inquiries, complaints, and service recovery opportunities.
• Actively engage with guests throughout the resort to anticipate needs and create memorable experiences.
• Support Front Office operations including arrivals, departures, VIP arrivals, room assignments, and guest communications.
• Coordinate with Housekeeping and Engineering teams to ensure rooms and public areas meet luxury resort standards.
• Partner with Food & Beverage, Spa, Recreation, and Events teams to ensure exceptional execution of guest experiences.
• Monitor daily operations, occupancy levels, guest feedback, and operational challenges and implement solutions as needed.
• Lead by example in delivering Hyatt's purpose of care and Carmel Valley Ranch's service culture.
• Assist department leaders with coaching, training, and development of colleagues.
• Support emergency response procedures and ensure compliance with safety and security standards.
• Participate in daily operations meetings, leadership meetings, and departmental briefings.
• Maintain knowledge of resort offerings, local attractions, activities, and guest programming.
• Prepare and communicate operational reports and summaries to leadership.

Hotel Assistant Manager

Carmel Valley Ranch | Carmel, California

Salary Range: $90,000 - $95,000 Annually

Qualifications

• Minimum 3 years of hotel or resort leadership experience.
• Luxury resort experience preferred.
• Strong understanding of front office operations and overall hotel departments.
• Exceptional guest service and conflict-resolution skills.
• Proven ability to work collaboratively across multiple departments.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office and hotel property management systems preferred.

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