Hotel Ambassador

Kaizen Lab Inc.; Houston (TX); On-site; USD 30,000 - 50,000; Part time

Job summary

Kaizen Lab Inc. in Houston is seeking a Hotel Ambassador to enhance guest experiences at La Colombe d’Or. This role involves welcoming guests, checking them in and out efficiently, and providing exceptional customer service throughout their stay.

The ideal candidate will possess strong interpersonal skills and an understanding of the food and beverage menus, ensuring all inquiries are handled with care and professionalism. Flexibility in schedule is essential.

Qualifications

• Strong customer service skills and a warm demeanor.
• Ability to handle guest inquiries and resolve complaints efficiently.
• Knowledge of food and beverage menus.

Responsibilities

• Welcome all guests and escort them to appropriate areas.
• Interact professionally with guests at all times.
• Handle check-ins and check-outs using the Property Management System.

Job description

Job Purpose

The Hotel Ambassador assists guests with overall guest experience. All team members at La Colombe d’Or will anticipate guests’ needs and assist throughout their stay as needed to ensure they enjoy a memorable stay.

Job Responsibilities

• Responsible for the welcome of all guests that enter La Colombe d’Or, escorting them to the appropriate area.
• Be present on the lobby floor and warmly interact with all guests using guest names, including in public areas and while completing guest requests and tasks.
• Speak to guests with clear, professional, and respectful language always.
• Efficiently check-in and check-out guests, handling payments, applying credits, and accurately using the Property Management System.
• Handle guest inquiries, requests, and special arrangements with keen attention to detail, accurately, with care and in a timely manner.
• Take in-room dining calls and orders, demonstrating in-depth knowledge of food and beverage menus.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolve guest complaints promptly and professionally.
• Assist customers in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
• Answer phone calls in a timely manner to place reservations, promote, upsell hotel services, amenities, and packages.
• Maintain the front of the house clean and organized to reflect our luxury standards.
• Uphold security and privacy standards to ensure guest safety and confidentiality.
• Foster a friendly, professional, and luxury-oriented atmosphere for guests.
• Have a full understanding of emergencies procedures, safety and critical thinking.
• Promote safety by being alerted to observe, correct and report any hazards immediately and in a timely manner.
• Assist guests with restaurant reservations and seating arrangements.
• Re-stock minibar for guest rooms.

Working Conditions

Office, professional work environment with a combination of indoors and some exposure to outdoors.

Capacity to safely lift and carry items between 10 to 35 pounds.

Non-permanent work schedule, schedule is flexible depending on business levels and occupancy.

Essential physical requirement of sitting and standing for long periods of time, stooping and typing, walking, using stairs, bending, and squatting.