Hot Tub Delivery Lead

Ace Hardware Corporation; Severn (MD); On-site; USD 40,000 - 50,000; Full time

Job summary

Ace Hardware Corporation seeks a Hot Tub Technician in Severn, Maryland. The role involves delivering, installing, and repairing hot tubs.

You will manage tasks at job sites, communicate effectively with coordinators, and lead a team. Candidates must have a clean driving record, forklift certification, and the ability to work flexible hours, including weekends.

Join us in delivering exceptional service while maintaining product quality and safety.

Qualifications

• Must maintain valid driving license and clean driving record.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Skilled at driving large and heavy vehicles.

Responsibilities

• Self-manage delivery, installation, service, and repair tasks.
• Safety unload/load of units and materials.
• Lead delivery personnel on proper procedures.

Skills

Knowledge of proper lifting techniques and equipment use

Ability to work independently

Strong communication skills

Customer relationship building

Tools

Forklift certification

Basic hand tools usage

Job description

Position Summary

This position delivers, installs and repairs hot tubs for all customers. Spa delivery technician works both in a team and independently as the job calls for. This position requires you to lead others while working to the successful completion of each job while giving great care to the condition of the product and the satisfaction of the customer. This position requires you to be diligent in working independently and accountable for your time.

Key Responsibilities

• Self-manage the following on all job sites: delivery, installation, service, repair, maintenance and testing tasks as required.
• Safely and securely unload and load units and materials on/off trucks and trailers on a regular basis. Taking care of personal safety and product condition is a high priority.
• Communicate in detail with Service Coordinators and Hearth/Spa Category Management.
• Organize spa and accessory inventory. Notify Hearth/ Spa Category Management on stock levels in a timely manner.
• Clean and prep all hot tubs prior to deliveries. Repair and address any damage or missing components.
• Set up/ take down hot tub tent for events and maintain all parts and tools necessary included but not limited to barrels, banners, fencing, locks, and signs.
• Build positive relationships with customers
• Perform site visits for hot tub deliveries upon request
• Perform monthly hot tub audit
• Complete delivery logs sheet for each job
• Operate company vehicles in a safe and responsible manner at all times.
• Follow company field procedures at all times
• Lead the team of delivery personnel on proper delivery procedures and safety measures.
• Track and organize vehicle maintenance as needed and required
• Assist with warehouse up keep and processes.
• Delivery product to customers and other store locations as needed.
• Participate in all company safety training
• Perform inspections before and after a trip, and unload products from the truck to the facilities.
• Operate company vehicle in a safe manner and comply with all applicable motor vehicle and traffic laws
• Report vehicle defects, accidents, traffic violations or damage to vehicles
• Be alert for possible merchandise losses.
• Protect all company assets and report any missing or damaged merchandise to your supervisor
• Perform other duties as assigned

Job Requirements

• Knowledge and understanding of proper lifting techniques and equipment use.

Must

• maintain valid driving license
• Provide company with Maryland Driving Record at any time requested
• Demonstrate willingness to submit to Drug and Alcohol testing as needed and when requested
• by senior management or Human Resources.
• Ability and willingness to work flexible hours including evenings, weekends and holidays, in excess of 40 hours
• Must have reliable transportation
• Must have a clean driving record in accordance with the MVR and our insurance carrier
• Skilled at driving and parking large, heavy vehicles
• Must be forklift certified
• Basic knowledge of hand tools and their usage
• Ability to work independently
• Ability to work in a team and assist others
• Willing to drive weekly to all states that Costello’s does business in/has warehouses
• Willing to drive out of state when needed

Work Requirements

Pertaining to Seasonality

1. Must be available to work up to 6 days and/or 60 hours per week April 1-June 15th and Aug 1-October 15th at the discretion of the Company Management

2. Hot tub Technician: Vacation requests are blacked out during the aforementioned time periods. All vacation days requested must be approved directly by the Director of Costello’s Maryland Operations prior to assuming the requested days are approved. All vacation requests must not create a situation where the Technician is not available to provide scheduled service for more than two days of a seven-day week, Monday-Sunday.

3. Hot Tub technician must be willing to redeploy at any time to work in a company owned Ace Hardware store in any capacity when directed by management

Company Introduction

Founded by Vincent Costello in 1973 on the principles of problem-solving, building great relationships, and continuous growth and improvement, Costello’s is one of the largest family-owned hardware store chains in the United States. Six of Vinnie’s ten children are now caretakers of the brand he worked so hard to build. Costello’s operates 57 stores in 5 states comprised of 47 Ace Hardware locations through New York, New Jersey, Pennsylvania, Maryland, and Virginia, “East Islip Paint” in NY, “Suburban Paint & Commercial Supply” in Maryland, “Tri County Hearth & Patio” in Maryland, “Courtland Fireside Hearth & Spa” in Maryland, “Costello’s Hearth & Spa” in NY, as well as nine hearth/spa showrooms in select hardware stores. The company’s mission is to grow on the strength of great products, essential services, superior knowledge, and treating everyone like family. For more information about Costello’s, visit www.costellosace.com.