Retail Store Manager - Henrico, VA

Workstream; Laurel (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Profit Sharing Bonus

Medical/Dental/Vision Insurance

401(k) Plan

Paid Vacation & Holidays

Flexible Schedule

Weekly Direct Deposit

Life Insurance

Employee Discounts

Job summary

Costello’s Ace Hardware in Virginia seeks a Store Manager to lead daily operations, drive revenue across DIY, B2B and online channels, and manage staff performance. You will supervise budgeting, inventory, safety, and customer experiences to achieve profit quotas.

The role requires strong leadership, 3+ years in retail and 3 years of management experience, with bilingual abilities preferred. Costello’s offers comprehensive benefits and a path for career growth.

Qualifications

• Minimum 3 years retail sales experience required.
• Retail math proficiency required.
• 3 years leadership/management experience required.

Responsibilities

• Drive store sales across DIY, B2B, AceHardware.com and non-retail income.
• Recruit, train, and develop staff to meet career objectives.
• Ensure safety, signage, stock levels and inventory accuracy.
• Monitor KPIs and hit store profit quotas.
• Engage with community and local chambers.

Skills

Leadership

Organization

Written and verbal communication

Teamwork

Reliable transportation

Bi-lingual

Retail sales experience

Retail math

Retail management experience

Urgency & follow through

Job description

WE OFFER GREAT BENEFITS:

• Company Profit Sharing Bonus Plan
• Generous SPIFF Plans
• Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees
• Company Paid Life Insurance
• Flexible Spending Account “FSA”
• Dependent Care FSA
• Generous Vacation Time
• Personal Time
• 6 Paid Holidays
• 401(k) Plan
• Company Contribution to Retirement Savings Plan, 4% Match Dollar for Dollar
• Company Paid Life Insurance
• Generous employee discount programs
• Paid Training
• Flexible Work Schedule
• Direct Deposit—paid weekly for hourly positions
• Supplemental Insurance Policies: Disability, Life Insurance, Accident

Position Summary:

Store Managers control the day-to-day operations of their store, including but not limited to the direction of store operations, finances, hiring, budgeting, supply place, and generating new business. Our Store Managers are ultimately responsible for achieving bottom line profit quota goals.

What are the expectations of a Managing Partner?

1. Achieve your Financial Results

– you are expected to hit your store’s bottom line profit quota.

• Store Sales Quota Dashboards – are you hitting quota on all sales channels and are you actively engaging your staff in these income streams.
• TSP-new accounts, door knocks, phone calls.
• Services, including Warranty and Delivery programs
• All other Dashboard Critical Categories of Classes
• Expenses-make conscious economic decision based off your sales volume
• Payroll
• Occupancy
• Advertising
• General Expenses
• Other Income-hit quotas on other income streams
• Acehardware.com
• Non-Retail Income

2. Community Insurgency

– Are you making your store known in the community

• Social media
• Be active on Facebook store page
• Consistently getting new followers to hit quota.
• Community and In- store events

3. 20/20 Vision Growth Plan Progress Report

• Achieve your stores “key performance drivers”
• Scan Rate, Mystery Shop, Customer Survey, Training Hours

Major Responsibilities:

• Store financials results and hitting quotas on all KPI’s.
• Drive Sales in all sales channels including but not limited to DIY, Business-to-business, acehardware.com, non-retail income, services, and other key categories.
• Assures the training, development, and performance of their team’s staff to retain a motivated, professional workforce that achieves their career objectives.
• Recruits and recommends qualified employees for their team’s staff positions.
• Provides product feedback to the management, including making recommendations regarding new items to carry or those that should discontinued.
• Consults with leadership on the development of their team's strategy.
• Liaises with regions to ensure timely and efficient communication flow.
• Consults with the business to effectively design and streamline applicable processes within the organization.
• Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership.
• Ensures a safe environment for employees, customers and vendors by identifying and rectifying hazards, ensuring proper ergonomics and maintaining store equipment in proper working order.
• Takes inventory counts according to guidelines and assists management with maintaining proper stock levels through appropriate product ordering and CGO-S parameter maintenance.
• Ensures proper store signage is always maintained.
• Ensures store personnel comply with all established company policies and procedures.
• Identifies cost-saving opportunities and potential process improvements.
• Serves as the primary link between their team’s staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement.
• Ensure they are staying involved in their Community by joining local Chambers of Commerce and participating in local fairs, charities, and other community events.
• Other duties as assigned.

Other Requirements:

• Strong leadership skills
• Ability to work in a fast-paced, demanding environment
• Excellent organization skills
• Strong written and verbal skills
• Must have reliable transportation
• Must be willing to work in a team, as well as independently
• Sense of urgency and follow through are essential
• Prior work experience in a retail environment and prior management experience.
• Retail Sales experience 3 year (Required)
• Retail Math experience 3 year (Required)
• Leadership experience 3 year (Required)
• Bi-lingual (Preferred)

Physical Requirements

• Walking; Frequent; Flat surfaces from point to point
• Standing; Constant; All work performed on feet
• Sitting; None
• Stooping; Frequent; To pick up cartons at floor level
• Reaching; Frequent; To a height of 6 feet
• Lifting; Frequent; Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity; Frequent; Must be able to use at least one hand to operate register and complete paperwork
• Pushing / Pulling; Frequent; Move hand jacks from place to place
• Carrying; Frequent; Up to 50 lbs., up to 10 feet, occasionally more
• Climbing; In-frequent; Stairs in storage rooms; ladders
• Vision; Constant; Read labels, recognize boxes, safety in working
• Hearing; Constant; Safety signals

The content of this job description is subject to change without prior notice.

Costello’s Ace Hardware is an equal opportunity employer.

Founded by Vincent Costello in 1973 on the principles of problem-solving, building great relationships, and continuous growth and improvement, Costello’s is one of the largest family-owned hardware store chains in the United States. Six of Vinnie’s ten children are now caretakers of the brand he worked so hard to build. Costello’s operates 57 stores in 5 states comprised of 47 Ace Hardware locations through New York, New Jersey, Pennsylvania, Maryland, and Virginia, “East Islip Paint” in NY, “Suburban Paint & Commercial Supply” in Maryland, “Tri County Hearth & Patio” in Maryland, “Courtland Fireside Hearth & Spa” in Maryland, “Costello’s Hearth & Spa” in NY, as well as nine hearth/spa showrooms in select hardware stores. The company’s mission is to grow on the strength of great products, essential services, superior knowledge, and treating everyone like family. For more information about Costello’s, visit www.costellosace.com.