Hot Deli Department Manager

99 Ranch Market; Chandler (AZ); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

401(k) with 4% match

Employee Discount

Paid Time Off

Employee Recognition Program

Long‑Term Service Award

Job summary

99 Ranch Market in Chandler, AZ is launching a Management in Training program for the Hot Deli Department Manager track. This short‑term training role advances toward a store leadership position within approximately 3–5 months based on performance and progress.

The MIT covers hands‑on training in operations, customer service, sales analysis, and team supervision, with pathways to promotion and increased responsibilities upon successful completion.

Qualifications

• 2 years of supervisory experience in the hot deli department or equivalent mandatory.
• Bilingual in English/Mandarin, English/Cantonese, or English/Spanish preferred.
• Ability to work assigned schedules, including weekend and holidays.
• Currently possess or have the ability to possess a Food Handler’s certificate.

Responsibilities

• Oversee the operation of the Hot Deli department from product preparation to inventory control.
• Ensure department team members provide excellent customer service and address issues promptly.
• Drive department sales, control labor and stock loss, and analyze sales data to meet targets.
• Use the company system to track product sales, inventory, and perform monthly counts.
• Supervise, delegate, and schedule tasks for employees, with training and coaching.
• Assist in Omni channel services and related marketing duties to maximize sales.
• Make reasonable product ordering according to schedule and deadlines; check quality.
• Display products with attractive signage and ensure pricing accuracy to drive sales.
• Lead cash handling and product returns; manage waste and ensure compliance.
• Maintain safe, sanitary working environments and comply with safety regulations.

Skills

Attention to detail

Communication

Leadership

Time management

Active listening

Execution

Critical thinking

Problem solving

Interpersonal skills

Organizational skills

Education

Food Handler’s certificate

Job description

Management in Training (MIT) - Hot Deli Department Manager

99 Ranch Market is one of the largest Asian supermarket chains in the United States, with over 70 store locations in California, Nevada, Texas, Washington, Oregon, Maryland, Massachusetts, New Jersey, Virginia, and more! We are passionate and honored to shape the Asian Supermarket culture within the grocery industry. As 99 Ranch Market expands, we have new positions open. We welcome new members to join and grow along with our team!

Summary

The Management in Training (MIT) position is a short‑term transitional role that provides employees with work assignments and training opportunities to prepare MITs to be promoted to retail store's Hot Deli Department Manager. From the start date in the Management Training Program, it may be possible to progress to a management position within approximately 3‑5 months, depending on the trainee's prior experience and performance and learning progress during the program. To participate, the trainee must meet the qualifications of the Hot Deli Department Manager listed below.

Hot Deli Department Manager Responsibilities

• Overall Department Operation – Oversee the operation of the Hot Deli department starting from product preparation, product display, material distribution, and inventory control to increase product exposure and process efficiency for higher sales.
• Customer Service – Ensure department team members provide excellent customer service, identify any issues early and propose action plans, and encourage and respond to all customer suggestions and complaints to increase optimization.
• Sales & Financial Performance – Drive department sales to achieve targets, control labor and stock loss, analyze sales data, control costs and meet company financial projections.
• PI Count & System Usage – Use the company system to track product sales and inventory, ensure accurate inventory numbers, and efficiently conduct the monthly physical inventory count.
• EE Management – Supervise, delegate, and schedule tasks for employees with constructive feedback, recommend disciplinary actions, transfers, promotions, hiring, and rate increases by consulting with HR; train employees in equipment operation, product handling, presentation, and rotation.
• Omni & HQ Support – Assist in supervising and performing Omni channel services and initiatives and all accounting, administrative, maintenance, and marketing duties, including identifying efficient and productive weekly marketing plans to maximize sales.
• Ordering & Receiving – Make reasonable product ordering according to the company’s schedule and deadlines; check product quality and quantity when receiving.
• Stocking & Processing – Distribute, refill, and rotate deliveries, products, and stock room using FIFO methods; manage cutting, trimming, and packing of products into saleable sizes and labeling to reflect accurate pricing.
• Display – Manage and decorate stores with attractive product displays and proper signage to showcase freshness and quality; create and distribute promotional materials; ensure shelf tags are labeled correctly to drive sales and marketing initiatives.
• Cashier & Product Return – Lead and execute all cash handling and product return procedures; complete checkout accurately and efficiently; handle expired and recalled products to reduce waste.
• Compliance, Loss Prevention, & Reporting – Control, safeguard, and monitor all store department assets; help implement company policies and procedures; resolve accidents, urgent notices, and other violations or incidents; report to ASM/SM/DM.
• Safety – Maintain and ensure safe and sanitary working environments throughout the store and department; comply with internal procedures and safety codes to meet federal, state, and local regulations.
• Maintenance – Maintain and clean equipment, machines, and appliances regularly; monitor equipment temperature; coordinate maintenance; keep accurate logs per company policies, state food safety, and health regulations.
• Sustainability – Manage expiration dates of products, remove expired items, order new ones to replenish inventory.
• Promotion & Demo – Follow company procedures to plan promotion events, prepare appropriate product amounts, set reasonable prices, and arrange demos when necessary.
• Perform other duties as assigned by management.

Qualification

• 2 years of supervisory experience in the hot deli department or equivalent mandatory.
• Bilingual in English/Mandarin, English/Cantonese, or English/Spanish preferred.
• Ability to work assigned schedules, including weekend and holidays.
• Currently possess or have the ability to possess a Food Handler’s certificate.

Knowledge, Skills, and Abilities

• Knowledge of food production process, product lines, and labeling.
• Knowledge and understanding of employment laws, including compliance with federal, state, and local requirements.
• Knowledge of safety rules and regulations established by the company and government.
• Advanced attention to detail, communication, leadership, and time management skills.
• Advanced active listening, execution, critical thinking, and problem‑solving skills.
• Strong organizational, interpersonal, and problem‑solving skills.
• Ability to thrive under pressure and adhere to constant challenging deadlines.
• Ability to work both independently and within a team.
• Ability to coach and mentor team members with professional maturity.
• Ability to establish goals and guide employees to complete duties effectively.
• Ability to inspect and evaluate the quality of products.
• Proficient with computer programs and software to enter data and process information.
• Must be legally authorized to work in the United States without sponsorship.

Physical Requirements

• Prolonged periods of standing and walking.
• Ability to use manual dexterity to grasp, manipulate, and assemble objects.
• Ability to work in an environment that may be wet and dry and with varying temperatures and noises.
• Ability to lift up to 50 pounds at times or more with appropriate equipment.
• Must be able to perform duties with or without reasonable accommodations.

Position Details

• Employment Type: Full Time
• Salary: The pay range for this job starts at $23 per hour during the training period. After the final assessment, promotion from hourly to exempt employee is possible. This is a general guideline only and not a guarantee of compensation.
• Store Location: 1920 W Chandler Blvd., Chandler, AZ 85224

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Savings Plan with 4% Company Match
• Employee Recognition Program
• Long‑Term Service Award
• Employee Discount
• Paid Time Off

Disclaimer

Tawa Group dba 99 Ranch Market, is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.