Hot & Cold Technician (Shop Based-Hot Side) - Tappan, NY

Pronto Repairs; Tappan (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in commercial kitchen equipment repair is seeking a Commercial Foodservice and Refrigeration Technician. The role involves troubleshooting, maintaining, and repairing kitchen and refrigeration equipment. Successful candidates will possess strong technical skills and excellent customer service abilities, with benefits including training, uniform, and medical insurance.

Benefits

On-demand training and troubleshooting support

Company vehicle and gas card

Medical, vision, and dental insurance

Paid time off and holidays

401(k) with company match

Qualifications

• Valid driver's license with an acceptable record.
• 3-5 years of related experience.
• Superb customer service skills.

Responsibilities

• Troubleshoot and repair commercial kitchen and refrigeration equipment.
• Inspect equipment to ensure safe operation.
• Track truck stock to ensure needed parts are stocked.

Skills

Customer service

Troubleshooting

Independence

Attention to detail

Tools

Standard hand tools

Job description

Pronto is a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. We are a nationwide company, headquartered in Greenville, SC with local branches located coast to coast.

The Commercial Foodservice and Refrigeration Technician is responsible for driving a company vehicle to and from customer sites to troubleshoot, maintain and repair commercial kitchen and refrigeration equipment.To be a successful Commercial Foodservice and Refrigeration Technician, you should be able to work independently and solve problems as quickly and efficiently as possible. To excel in this position, you should have strong technical skills, be a master at trouble shooting and be an expert in customer service.

Responsibilities:

• Troubleshoots and repairs commercial kitchen and refrigeration equipment.
• Inspects the commercial kitchen and refrigeration equipment and their related components to ensure safe operation.
• Communicates with customer and branch staff regarding status of repairs to ensure schedule is maintained and delays are properly communicated with customers.
• Completes service tickets according to procedures.
• Tracks truck stock to ensure needed parts are stocked on vehicle.
• Sustains service vehicle, tools, and uniforms to Tech24 standards.
• Sets a positive example for less experienced and/or new technicians by being a Company advocate.
• Follows all company policies and procedures, particularly regarding safety.

Qualifications:

• Valid driver's license and acceptable driving record
• 3-5 years of related experience
• Superb customer service skills
• Dependable and able to work independently
• Standard computer skills
• Own industry’s standard hand tools
• Ability to travel extensively within the region
• Ability to work some nights, weekend, and holidays for on-call rotation with your department (frequency varies with department size)
• Receive parts shipments, label them and distribute to customer bins / inventory bins.
• Maintain parts inventory.
• Arrange parts returns with parts distributors, ship via UPS, FEDEX, etc.
• Perform shop repairs of counter equipment (I.e. slicers, mixers, warmers, etc.)
• Maintain shop tools, track tech loans of power tools.
• Manage customer loaners of counter type equipment.
• Operate forklift to unload cooking equipment from delivery trucks.
• Assist installation team with equipment installs
• Universal EPA certification a plus

Benefits:

• On demand training and full trouble shooting support.
• Company sponsored and manufacturer’s training
• Company uniforms, phone, vehicle, and gas card
• Medical, vision, and dental insurance and short-term disability plans
• Company paid long term disability and life insurance
• Paid time off and paid holidays
• 401(k) retirement savings plan with Company match and immediate vesting
• Pay range is $28 to $38 per hour.
• Hours are 7:30 - 4:00 PM, ½ hour lunch, at our shop in Tappan, NY.

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/