Hot & Cold Service Technician - Boston, MA

Tech24; Abington (MA); On-site; USD 48,216 - 61,992; Full time

Benefits offered by this job

Weekly pay

Fully equipped for success

Generous paid time off

Comprehensive benefits

Job summary

A leading tech repair service in Massachusetts is seeking a Hot & Cold Service Technician. In this role, you will be responsible for diagnosing, maintaining, and repairing commercial kitchen and refrigeration equipment. Ideal candidates have over three years of experience and strong mechanical skills, along with excellent customer service capabilities. This position offers competitive pay and comprehensive benefits, as well as opportunities for professional development and training.

Qualifications

• 3+ years of commercial foodservice and/or refrigeration repair experience.
• Valid driver's license with a clean driving record required.
• Ability to lift up to 50+ lbs. and work in various conditions.

Responsibilities

• Diagnose and repair commercial cooking and refrigeration equipment.
• Perform preventative maintenance on machines.
• Clearly communicate repair status to customers.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Problem-solving

Tools

Industry-standard hand tools

Job description

Hot & Cold Service Technician

Tech24

Location: Boston, MA

Compensation Range: $35-$45/hr

Why Join Tech24?

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short‑term disability coverage (effective 1st of the month following your date of hire)
• Company‑Paid Protection – Long‑term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities – Advance your skills through manufacturer certified programs, company training, or a blend of both.
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

About the Center

Tech24’s Boston branch, located in Abington, MA, proudly serves customers throughout Massachusetts, Rhode Island, and Connecticut. Our team specializes in commercial foodservice, refrigeration, HVAC, and hot‑side equipment service for grocery stores, retail operations, and corporate dining facilities. We understand the fast‑paced demands of these environments and are committed to delivering reliable, responsive service that keeps our customers operating efficiently. Backed by the strength and resources of Tech24, our Boston team combines local expertise with regional support to provide exceptional service across New England.

Position Summary

As part of the Boston team and broader Tech24 network, the Hot & Cold Technicians play a critical role in servicing both commercial cooking (hot side) and refrigeration (cold side) equipment. This role is responsible for diagnosing, maintaining, and repairing a wide range of commercial kitchen and refrigeration systems while delivering exceptional customer service. The position is ideal for a skilled technician who takes pride in solving problems, minimizing customer downtime, and representing the company with professionalism.

Key Responsibilities

• Diagnose, troubleshoot, and repair commercial cooking equipment (ovens, fryers, steamers, griddles, warmers, etc.)
• Diagnose, troubleshoot and repair commercial refrigeration systems (walk‑ins, reach‑ins, prep tables, ice machines, etc.)
• Perform preventative maintenance to ensure safe, efficient equipment operations
• Accurately document service calls, parts used, labor hours, and customer interactions in company system
• Clearly communicate repair status, recommendations, and timelines to customers
• Manage truck inventory to ensure proper parts and tools are stocked
• Respond to service calls in a timely and professional manner
• Represent the company with professionalism while delivering high‑quality customer service
• Follow all safety regulations and company policies
• Participate in ongoing technical training and professional development opportunities

Qualifications

• 3+ years of commercial foodservice and/or refrigeration repair experience
• Valid driver’s license with a clean driving record required
• Strong mechanical and electrical troubleshooting skills
• Experience working on commercial kitchen equipment is a plus
• Ability to read and interpret technical manuals, wiring diagrams, and blueprints
• Strong problem‑solving skills and ability to work independently
• Excellent communication and customer service skills
• Ability to lift up to 50+ lbs. and work in varying indoor/outdoor conditions
• Ability to climb ladders, work from heights, and crawl in tight quarters
• Own industry‑standard hand tools
• Willingness to participate in an on‑call rotation as needed
• EPA Universal certification preferred

Compensation Transparency

The advertised pay range for this position is $35-$45 per hour. Final compensation will be determined based on factors such as experience level, technical certifications, skill set, and overall qualifications. Candidates with advanced expertise in both commercial hot‑side and cold‑side equipment may be considered toward the higher end of the range.

Equal Opportunity Employer

Tech24 is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities, visit www.mytech24.com/careers/