Hostperson, Here Kitty Kitty

Resorts World Las Vegas; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Resorts World Las Vegas seeks a Hostperson to greet guests and manage seating with a focus on guest satisfaction. You will be the first and last face guests see, coordinating with front of house and back of house teams to ensure seamless service.

Responsibilities include welcoming guests, handling reservations, optimizing seating, and maintaining a clean, orderly service area. Flexibility for varied shifts, including nights and weekends, is required. Strong English communication is essential.

Qualifications

• Minimum six months experience in a similar field.
• Ability to communicate effectively in English.
• Experience with restaurant operations and guest service.
• Wamiliarity with restaurant management software and POS systems.

Responsibilities

• Warmly greet and welcome all guests upon entering the venue.
• Anticipate guests’ needs and respond with urgency.
• Manage daily restaurant reservations and pre-seating as needed.
• Optimize seating to balance workload for staff.
• Answer restaurant phone calls courteously and efficiently.
• Perform opening and closing duties per shift.
• Maintain cleanliness and organization of work areas.
• Rotate to other outlets as necessary.
• Ensure adherence to Resorts World core values and standards.
• Obtain and maintain position-specific licensing.

Skills

Customer service

Communication

Leadership

Multitasking

Education

Six months experience in restaurant/hospitality

Tools

Restaurant management software

POS systems

Job description

Summary Statement:

The Hostperson is at the forefront of the restaurant operation and is the first and last person to interact with the guest. This role will also work closely and communicate frequently with front of house/ back of house management and staff to ensure seamless, successful guest service.

Primary Job Duties:

Includes but is not limited to:

• Warmly greet and welcome all guests upon entering the venue.
• Anticipate the guests’ needs and respond appropriately with a sense of urgency.
• Bid farewell to all guests upon departing and extend an invitation to return to visit soon.
• Oversee daily restaurant reservations and pre-seating assignment, when necessary.
• Optimizing seating at different tables to ensure even workload for wait staff
• Answer restaurant telephone courteously, quickly and efficiently.
• Perform all opening and closing duties based upon shift assignment.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Rotate to other Food Beverage outlets/venues, as necessary.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.

Qualifications:

Includes but is not limited to

• Working knowledge of general restaurant operations.
• Proficient in restaurant financial management.
• Working knowledge of restaurant management software system(s).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer services skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to successfully lead and mentor a team.
• Ability to work varied shifts, including nights, weekends, and holidays.
• At least 18 years of age.

Preferred:

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least six months previous experience in a similar or related field.

Preferred:

• Previous experience in a luxury setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
• Alcohol Awareness Card
• Food Handling Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• How is work typically performed? Typical restaurant environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged standing/walking.
• Extreme weather.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 50 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador –No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety –If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security –If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS –If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience –If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.