Hosting Systems Principal

Thales; United States; Remote; USD 72,000 - 90,000; Full time

Benefits offered by this job

Remote work option

Competitive salary

Benefits package

Job summary

Thales in Ottawa, ON (Remote) seeks a Hosting Systems Principal to deliver and support infrastructure services for North America. The role focuses on deploying and maintaining production and engineering virtual servers, with on-call rotations and strong emphasis on security and incident management.

The ideal candidate has extensive VMware, Azure, AWS and Linux/Windows administration, and can collaborate with engineering teams while working with minimal supervision.

Qualifications

• Bachelor’s or Master’s degree in computer science or equivalent
• 5+ years Linux enterprise infrastructure experience
• 5+ years VMware vSphere/vCenter experience
• Strong knowledge of Windows and Linux administration
• Excellent interpersonal and leadership skills

Responsibilities

• Deploy, maintain and ensure uptime of production and engineering virtual servers
• Provide infra support and deployment help to software support teams
• Manage incidents and escalate to vendors or internal groups
• Handle ServiceNow tickets and read architecture diagrams to build services
• Support infrastructure including VMware, Azure, AWS, Hyper-V, Linux and Windows servers
• Support engineering apps such as Jira, Artifactory and Bitbucket
• Ensure security standards are met and escalate violations
• Prepare weekly systems availability reports
• Monitor SLAs and maintain system availability
• Provide 7/24 on-call support for infra incidents and rotations

Skills

Linux administration

VMware administration

Windows administration

Active Directory

Incident management

Education

Bachelor’s degree in computer science

Master’s degree in computer science

Tools

VMware vSphere / vCenter

Azure Stack

AWS

Hyper-V

Linux servers

Windows servers

Jira

Artifactory

Bitbucket

Job description

Location: Ontario Remote Worker, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow’s possible.

Hosting Systems Principal

Ottawa, ON (Remote)

This position is eligible for the NORAM referral program for external candidates. The level is Tier 1- $1,500.

Regulatory Compliance Requirements

This position requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, Canadian Controlled Goods Program, the Canadian Industrial Security Program, and the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR).

All applicants must be able to meet the eligibility requirements outlined in the Canadian Controlled Goods Program and be able to obtain NATO Secret security clearance.

Position Summary

We have a current vacancy for a Hosting Systems Principal to join our Team in Ottawa, ON (Remote). Thales is currently seeking a Hosting Systems Engineer who will be responsible for the successful delivery of infrastructure services to Thales North America.

Key Areas of Responsibility

• Responsible for deploying, maintaining and ensuring uptime of all production and Engineering virtual servers

• Provide infrastructure support and application deployment assistance to Engineering software support team

• Champion service restoration through proper prioritization and escalation to vendors and or internal support groups.

• Provide support for infrastructure related service incidents and follow internal management escalation procedures when necessary (team rotation).

• Handle tickets in ServiceNow, read architecture diagrams, and construct services based on those diagrams.

• Infrastructure support including: VMWare hypervisors, Azure, AWS, Hyper-V, Linux servers, Windows servers

• Support of Engineering applications including Jira, Artifactory and Bitbucket

• Ensure that all systems meet Thales security standards and elevate violations as required

• Weekly preparation of Systems service availability report for department.

• Monitoring of customer Service Level Agreements, with respect to availability.

• Maintain service level of systems through proactive monitoring and performing maintenance Define the Standard

• Ability to work with minimal supervision.

• Provide suggestions to team lead/manager in creating your professional development and training plan.

• Work on projects assigned to you, in effort to advance partnership opportunities with other teams

• Provide 7/24 On-Call support for infrastructure related service incidents and follow internal management escalation procedures when necessary (team rotation).

Minimum Qualifications

• Bachelor’s degree in computer science with a minimum of 5 years of relevant work experience or Master’s degree in computer science with 4+ years of relevant work experience, or an equivalent combination of education and work experience
• At least 5 years of Linux enterprise infrastructure related experience
• At least 5 years of experience in administering VMware vSphere, vCenter, Azure Stack
• Excellent interpersonal & leadership skills
• Strong knowledge and experience in administering applications on Microsoft Windows and Linux (Red Hat and Ubuntu preferred)
• Excellent oral & written communication, people skills, planning, implementation and troubleshooting skills.
• Be able to carry out multiple assignments
• Be detailed oriented and able to work on own initiative

The ideal candidate will also have extensive knowledge and experience in administering Microsoft Active Directory as well as experience supporting software development environments.

Special Position Requirements

Schedule: Core business hours are Monday to Friday, between 9:30-3:00pm. Specific work schedule and expected hours of work will be discussed. Some weekend and evening work may be required and will be dependent on projects and customer requirements_._

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) 100,000.00 – 125,000.00 CAD Annual.

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.

Why Join Us?

#LI-Remote

#LI-PD1

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

Company paid holidays, vacation days, and paid sick leave.

Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.