Host- Waterside Holiday Pop-Up Bar

Waterside District; Norfolk (VA); On-site; USD 21,000 - 23,000; Full time

Job summary

Waterside District's Blue Moon TapHouse is hiring a Holiday Bar Team Member to bring festive spirit to every guest. You'll wear holiday attire, entertain guests, and help ensure a Hallmark-like experience in a busy venue.

You should have at least one year of customer service or hosting experience, fluent English, and the ability to work nights, weekends, and holidays. The role is on-site with a pay rate of $15–$17 per hour, depending on experience. Equal Opportunity Employer.

Qualifications

• At least one year of customer service and/or hosting experience.
• Must speak fluent English.
• Reading and writing abilities used for reservations and seating notes.
• Able to read seating charts and communicate effectively with guests.

Responsibilities

• Answer phones, take messages and reservations.
• Welcome guests and coordinate seating for fast, courteous service.
• Greet guests cheerfully, assist with photo opportunities, and maintain a festive atmosphere.
• Communicate issues to management and help with occasional bussing when needed.
• Stand and walk for long periods; assist with other tasks to ensure guest satisfaction.

Skills

Customer service

Hosting

Communication

Reservations

Job description

Blue Moon TapHouse
333 Waterside Dr
Norfolk, VA 23510, USA

Description

As a Holiday Bar Team Member, you’ll play a key role in bringing the spirit of the season to life. You’ll don festive attire, and engage guests with cheer—you’re part performer and a full-time holiday ambassador. Your goal is to ensure every guest leaves feeling as if they’ve just stepped out of a Hallmark movie.

This role requires wearingholidaythemed costumes. Responsibilities include entertaining guests, spreading holiday cheer, and being available for photo opportunities.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Compensation: The hourly rate for this position ranges from $15-$17 per hour, depending on experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.