Host - Violi Naples

DineAmic Group; Naples, Northern (FL, KY); Hybrid; USD 17,000 - 28,000; Full time

Benefits offered by this job

401K + Match

Employee Assistance Program

Food & Beverage Discounts

Job summary

DineAmic Hospitality in Naples, FL, seeks a friendly Host to welcome guests at Violi Naples, manage reservations, and guide guests from entry to seating with warmth and efficiency. You will coordinate with managers and servers to maintain smooth flow in a fast-paced setting.

Candidates should have hospitality experience, knowledge of OpenTable/Toast, and availability to work evenings and weekends. Join a team that values professionalism, teamwork, and guest satisfaction.

Qualifications

• Previous restaurant host or customer service experience preferred.
• Experience with guest reservation platforms and POS systems is preferred (OpenTable and Toast).
• Availability to work evenings, weekends, and holidays as business demands.

Responsibilities

• Greet every guest promptly with warmth and professionalism.
• Manage reservations, waitlists, and walk-in guests using the reservation system.
• Quote wait times accurately and balance seating to optimize service flow.
• Seat guests strategically to balance server sections and maintain pace.
• Communicate clearly with managers and service staff regarding table status and guest needs.
• Maintain knowledge of offerings and policies to assist guests with inquiries.
• Answer phones professionally and handle reservations, carryouts, and general inquiries.
• Process carryout orders and payments accurately per procedures.
• Document event inquiries and large parties in the designated platform.
• Keep host stand, entrance, and lobby clean and organized.
• Monitor dining room and entry areas to ensure a welcoming environment.
• Assist with menu presentation and guest touchpoints as needed.
• Support servers during peak times to maintain smooth operations.
• Encourage guests to join rewards programs when appropriate.
• Complete opening, running, and closing side work as assigned.
• Follow all policies and sanitation guidelines.
• Address guest concerns professionally and escalate when needed.
• Contribute to team morale and assist colleagues during high volume.

Skills

Customer service

Communication

Teamwork

Tools

OpenTable

Toast

POS system

Job description

Host - Violi Naples at DineAmic Hospitality

Brought to you by DineAmic Hospitality and situated at Mercato in Naples, FL,. Violi offers classic Greek taverna-style dishes in a beautiful dining space inspired by Mykonos.

Hosts are responsible for delivering exceptional first and last impressions for every guest in our fast-paced, high-volume, full-service restaurant environment. As the primary point of contact bothin person and over the phone, this role requires strong organization, clear communication, and a commitment to hospitality and teamwork. Hosts manage guest flow, reservations, and waitlists while maintaining a welcoming and organized entrance and lobby area.

Successful candidates are hospitality-driven professionals who remain composed under pressure, communicate effectively with guests and team members, and take pride in creating a warm and seamless arrival experience. Hosts help set the tone for the dining experience, collaborating closely with managers and service staff to maintain balanced service flow while providing professional, friendly assistance to guests bothat the host stand and through phoneinteractions. They also support guest engagement initiatives, such as introducing guests to the restaurant’s rewards program when appropriate.

• Greet every guest promptly with warmth, professionalism, and genuine hospitality.


• Manage reservations, waitlists, and walk-in guests using the reservation system.


• Accurately quote wait times and manage guest expectations.


• Strategically seat guests to balance server sections and maintain optimal service flow.


• Communicate effectively with managers and service staff regarding table status, pacing, special requests, and guest needs.


• Maintain strong knowledge of restaurant offerings and policies to assist with guest inquiries.


• Answer phones professionally and assist guests with reservations, carryout orders, and general inquiries.


• Process carryout orders and payments accurately in accordance with company procedures.


• Document event and large-party inquiries through the designated inquiry platform.


• Maintain cleanliness and organization of the host stand, entrance, and lobby areas.


• Monitor the dining room and entry areas to maintain a welcoming, organized, and well-paced environment.


• Assist with menu presentation, coat check, and other guest touchpoints as needed.


• Support service staff during peak periods to ensure smooth dining room operations.


• Encourage guests to join the restaurant’s rewards program and share guest engagement initiatives when appropriate.


• Complete opening, running, and closing side work as assigned.


• Follow all company policies, sanitation guidelines, and hospitality standards.


• Address guest concerns professionally and escal...


• Contribute positively to team morale and support fellow team members during high-volume periods.


• Additional duties as needed within the scope of the role.

Minimum Qualifications

• Previous restaurant host or customer service experience preferred (high-volume experience strongly preferred).


• Experience with a guest reservation platform and POS system preferred; Open table and Toast strongly preferred


• Availability to work evenings, weekends, and holidays as business demands.

Physical Demands & Work Environment:

• Ability to stand and walk for extended periods (up to 8+ hours per shift).


• Occasional lifting of up to 20–25 pounds (menus, highchairs, small furniture adjustments).


• Frequent movement in a fast-paced environment.


• Ability to bend, reach, stoop, and twist throughout shift.


• Must be able to move safely through dining area, including slick floors and tight spaces.

Core Competencies

• Accountability


• Communication Skills


• Integrity


• Personal Development


• Professionalism


• Self-Management


• Teamwork and Collaboration
  
• Technical Proficiency with computers and POS systems


• 401K + Match


• Company-paid Employee Assistance Program


• Food & Beverage Discounts

We participate in E-Verify to confirm the employment eligibility of all newly hired employees.

Dineamic Hospitality is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.