Host - The Pool at One Light, Two Light & Three Light

The Cordish Companies; Kansas City (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

A vibrant venue in downtown Kansas City is seeking a Host to deliver exceptional service to guests. The ideal candidate will have a strong background in customer service, possess excellent communication skills, and be able to manage seating efficiently while maintaining a friendly atmosphere. This role is perfect for individuals who thrive in a fast-paced environment and enjoy interacting with people.

Qualifications

• At least one year of experience with customer service/hosting.
• Must speak fluent English, other languages preferred.
• Demonstrated ability to interact with guests and third parties.

Responsibilities

• Answers phones and takes messages/reservations.
• Welcomes guests and creates a lasting positive experience.
• Coordinates seating arrangements for fast service.

Skills

Customer service

Communication

Attention to detail

Job description

Located in downtown Kansas City, steps away from the action in the Power & Light District, The Pool at One Light & Two Light is an urban oasis and escape for members of One Life, residents and their guests. Set amidst an amazing cityscape backdrop, the pool features private cabanas, full cocktail service, a swim up bar, and will offer the perfect warm-weather, sun-kissed-inspired menu.

Host Responsibilities Include, But Are Not Limited To

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.
  
  

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.
  
  

The Host position requires the ability to perform the following

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.