Host - Summer 25

Crystal Mountain Resort; Washington, Enumclaw (District of Columbia, WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a vibrant team at a premier ski resort where your role as a host is crucial to delivering an exceptional guest experience. This position offers the chance to work in a stunning mountain setting, ensuring guests feel welcomed and well taken care of. With opportunities for growth and a variety of perks, including free season passes and discounts, this role is perfect for enthusiastic individuals looking to thrive in a lively environment. Embrace the adventure of working in the beautiful outdoors while making lasting memories with guests and colleagues alike.

Benefits

Free Alterra season pass

Discounted friends & family day-ski vouchers

Discounts on Ski & Snowboard Rentals

Employee Housing Available

401K benefit with generous match

Accrued paid time off

Group health insurance

Qualifications

• Ability to provide top-notch customer service in a fast-paced environment.
• Positive attitude and ability to work well under pressure.

Responsibilities

• Greet guests and manage waiting lists efficiently.
• Engage with guests to ensure satisfaction with food and service.

Skills

Customer Service

Communication

Time Management

Education

High School Diploma or Equivalent

Job description

Seasonal (Seasonal)

WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• + Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Discounted friends & family day-ski vouchers (Up to 85% off)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Position Title: Host

Business Unit: Summit House

Position Reports to: Restaurant General Manager, Supervisor

Positions Reporting to this Role: None

Location: Washington

Wage Range: 16.50 - 18.50 DOE + tips

JOB SUMMARY

As a restaurant hostess/host of Crystal Mountain you have the most control over the flow of the restaurant. You are a key piece in the restaurant operation and direct the flow of service, working with the manager, the servers, and the kitchen on timing seatings in order to provide the best possible guest experience.

ESSENTIAL DUTIES

• Greet guests as they enter and put them on a waiting list if necessary
• Provide guest with menus and answer initial questions with excellent customer service
• Seat guests at tables or direct to waiting areas

• Operation of our online reservation system
• Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
• Engaging with the guest to ensure they're happy with food and service
• Respond to complaints and let manager on duty know
• Knowledge of the menu: ingredients, allergens, preparation and presentation of the food

• Assistance with other positions in the restaurant as needed and duties as assigned

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• High School diploma or equivalent preferred
• Ability to provide top notch customer service in a fast-paced environment

• A positive attitude and ability to work well under pressure with all restaurant staff
• Does high quality work with minimal supervision

PHYSICAL DEMANDS AND WORKING CONDITIONS-

• This position is required to work days, evenings, weekends and holidays while in operation.

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer