Host - Stats Brewpub

Legacy Ventures; Atlanta (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading restaurant in Atlanta is seeking a part-time Host to enhance the guest experience. Responsibilities include greeting guests, managing reservations, and ensuring customer satisfaction. Ideal candidates will possess strong communication and customer service skills, with a focus on teamwork and problem-solving. This role requires flexibility and the ability to thrive in a fast-paced environment.

Qualifications

• Must consistently assess and meet multiple guests’ needs at high standards.
• Ability to promote two-way communication using clear and responsive language.
• Speak and write English fluently with proper spelling and grammar.

Responsibilities

• Greet guests in a friendly and professional manner.
• Communicate with management and staff to seat guests appropriately.
• Respond to customer complaints and bring issues to a manager.

Skills

Customer Service

Communication

Interpersonal Relationships

Problem Solving

Time Management Skills

Flexibility

Education

High School Diploma

Job description

Job Details Level: Entry

Job Location: STATS - Atlanta, GA

Position Type: Part Time

Salary Range: $10.00 - $16.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Restaurant - Food Service

Description

Position Summary: A Host greets and facilitates the guest experience by scheduling reservations, organizing server sections, and maintaining an efficient customer flow. The Host is responsible for communicating feedback from customers and informing staff of menu or operational changes.

Reports to:

Assistant Manager

Job Tasks

1. Ensure that the dining and serving areas are properly set up and clean.
2. Prepare and organize reservations.
3. Greet guests in a friendly and professional manner.
4. Communicate with management, kitchen staff, and serving staff to seat guests with menus at the appropriate tables as per the organized seating chart, in an order that does not overload the kitchen or a particular server.
5. Communicate with guests to ensure quality satisfaction with food and service.
6. Respond appropriately to customer complaints and bring any issues to the attention of a manager.
7. Inform guests about menu specials, entertainment, and area events.
8. Perform cashier functions as required.
9. Plan parties or special events.
10. Perform marketing and other promotional services.
11. Clean, clear, and set tables as required.
12. Participate in end-of-shift side duties.

Qualifications

Main Responsibilities and Required Knowledge, Skills, and Abilities

• Customer Service: Must consistently assess, anticipate, and meet multiple guests’ needs at high standards, evaluating customer satisfaction without projecting a mood that detracts from the guest experience. Practical knowledge of industry customer service standards is required.
• Communication: Must clearly communicate professionally with guests, vendors, coworkers, and management. Ability to promote two-way communication using clear and responsive language. Understanding instructions and reading written memorandums is essential.
• Interpersonal Relationships: Must adapt to different personalities of guests and coworkers, maintaining focus and avoiding conflicts that could weaken team dynamics.
• Problem Solving and Conflict Management: Recognize problems early and resolve them appropriately using good judgment, tact, and initiative, following company policies.
• Quality Control and Priority Assessment: Assess customer needs to uphold high-quality standards.
• Sales Techniques and Customer Influence: Use persuasive communication to upsell products and services.
• Physical Activities: Perform activities requiring moderate strength, including climbing, lifting, balancing, walking, and handling materials.
• Analytical Skills: Use logic and reasoning to identify solutions, including cost/benefit analysis, quality assessment, and conflict resolution.
• Time Management Skills: Organize efficiently in a fast-paced environment, directing team members to maximize efficiency.
• Technical Skills: Possess or quickly learn accounting, mathematical skills, and point-of-sale systems.
• Language Skills: Speak and write English fluently with proper spelling and grammar.
• Flexibility: Willing to work overtime and assist colleagues as needed.
• Initiative: Take proactive actions, collaborate, and develop new ideas focused on results.